--- title: "Public User FAQs for Recreation Management Single Sign-On" slug: "public-user-faqs-for-recreation-management-single-sign-on" description: "Public Sign-On enhances security and user experience, allowing residents to access multiple CivicPlus services with one email and password." updated: 2026-05-11T19:41:53Z published: 2026-05-11T19:41:53Z canonical: "www.civicplus.help/public-user-faqs-for-recreation-management-single-sign-on" --- > ## Documentation Index > Fetch the complete documentation index at: https://www.civicplus.help/llms.txt > Use this file to discover all available pages before exploring further. # Public User FAQs for Recreation Management Single Sign-On ## What is Public Sign-On? Public [SSO](/recreation-management/docs/public-user-faqs-for-recreation-management-single-sign-on#in-article_glossary) is an authentication method that enables to securely authenticate and access multiple applications by using just one set of credentials. [Read more about SSO](/civicplus-help-center/docs/single-sign-on-faqs) ## Why was this change implemented? This change was implemented with residents in mind. To provide a better resident experience from your municipal governments and have important resident account actions consolidated in one spot. ## How will it benefit me? - **Stronger Security:** Allows stronger passwords and Multi-factor Authentication. - **Increased Productivity:** Signing in is quicker and easier for the resident user. - **Better User Experience:** Password resets are more straightforward for the resident user. - Creates More Productive engagements with your local government. - Use Mobile Platforms safely. ## What information will I need to begin using this new sign-on process? To use [SSO,](/recreation-management/docs/public-user-faqs-for-recreation-management-single-sign-on#in-article_glossary) you are required to use an email address. ## Will I have to set a new password? - Yes, the first time you go to log in, you will enter your email address associated with your Recreation Management account. Once you click continue, the system will send you a validation email. After clicking the validate email button, you will be redirected to the CivicPlus authentication site to finalize your account by setting a password. - If you need to set a new password, [you can use the Forgot a Password process to set a new password.](https://www.civicplus.help/hc/en-us/articles/115004355613-Forgot-a-Password) ## Will I be prompted to reset passwords frequently? No, but there are [specific requirements for your CivicPlus SSO password.](/civicplus-help-center/docs/password-requirements) ## Will I have to create a new account for myself? my family? No, you will not need to create a new account. All user accounts will be migrated to the authentication service. You will only need to validate your email when you receive it. ## Will I still be able to use Facebook or Google accounts to log in with Public SSO? No, all logins will be directed through the CivicPlus authentication service. External sign-on will only be available through the authentication service. [You can learn how to create an Account with External Sign-in Here.](/civicplus-help-center/docs/create-an-account-with-external-sign-in) ## Does this change how I pay account balances? No, this will not change how account balances are paid. ## Does this change how I register for activities, classes, or facility rentals? No, this will not change how you register for activities, sessions, or rent facilities. ## Who will support me if I have issues with logging in? Please contact your municipal office for assistance with login issues. If additional support is required, your office will [contact CivicPlus Support.](/recreation-management/docs/) ## Will I be able to sign into multiple CivicPlus products using this? - No, Recreation Management currently does not support the [Application Switcher.](https://www.civicplus.help/hc/en-us/articles/115004378054-Applications-Overview#h_01GTCH546C517X9X74R04CSN1Z) - You will be able to use one email to log into all of your CivicPlus Services. ## ## Related - [Municipality Staff FAQs for Recreation Management Single Sign-On](/municipality-staff-faqs-for-recreation-management-single-sign-on.md) - [Customer Facing FAQs for Recreation Management Public Single-Sign On](/customer-facing-faqs-for-recreation-management-public-single-sign-on.md) - [Communication to Send to Resident Users for Public SSO](/communication-to-send-to-resident-users-for-public-sso.md)