--- title: "Set Up & Manage Two-Factor Authentication on an Account" slug: "set-up-two-factor-authentication-on-an-account" description: "Learn how to set up Two-Factor Authentication with an authenticator app or email for enhanced account security. Protect your login today!" updated: 2026-10-19T13:39:23Z published: 2026-10-19T13:39:23Z canonical: "www.civicplus.help/set-up-two-factor-authentication-on-an-account" --- > ## Documentation Index > Fetch the complete documentation index at: https://www.civicplus.help/llms.txt > Use this file to discover all available pages before exploring further. # Set Up & Manage Two-Factor Authentication on an Account This article will walk you through how to set up Two-Factor Authentication for an account. When you enable 2FA, you will have to use your password and a verification code to [successfully log in](/civicplus-help-center/docs/two-factor-sign-in). There are two authentication methods available: - **Authenticator App (recommended):** This is the strongest and most reliable option for protecting accounts. - **Email:** A good fallback for users who can’t or don’t want to use an authenticator app, while still improving security compared to password-only login. > [!NOTE] > Important Notes > > - CivicPlus recommends that every user enables Two-Factor Authentication to provide enhanced security. This industry-standard security convention requires users to use both their password and a secondary form to prove their identity at sign-on, hence the term two-factor. > - A user cannot have both the authenticator app and email authentication options enabled at the same time. If a user enables email authentication and then adds an authenticator app, the system will default to the authenticator app method. > - Users are now required to provide a valid 2FA code before they can disable or modify their own 2FA configuration. ## Add an Authentication App [Embedded content](https://www.iorad.com/player/1876839/CivicPlus-Platform--How-to-Enable-Two-Factor-Authentication-Practice-Tutorial) 1. [Log in to your account](https://account.civicplus.com/) ![CivicPlus sign-in page with an email field and Continue button, along with other account login options.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Sign in page - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 2. Navigate to the **Password & Security** tab ![The Password and Security tab on the account management page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Password and Security Tab - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 3. Click **Add Authentication App** under the **Two Factor Authentication** section![The Setup Authenticator App button under the Two Factor Authentication section.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Setup%20Authenticator%20App%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 4. Follow the instructions to configure an authenticator app by opening or installing any time-based, one-time passcode (TOTP) app on your desktop or mobile device, adding the authenticator key using the QR code or copy-paste, entering the unique code generated for you by the app, and selecting **Verify**![Instructions for two-factor authentication using an authenticator app and QR code.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Setup%20Authenticator%20App%20Fields%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) - Examples of TOTP apps: - Microsoft Authenticator - [Android](https://play.google.com/store/apps/details?id=com.azure.authenticator) - [iOS](https://apps.apple.com/us/app/google-authenticator/id388497605) - [Duo Mobile](https://duo.com/product/multi-factor-authentication-mfa/duo-mobile-app) - [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) - [LastPass](https://lastpass.com/auth/) - [Twilio Authy](https://www.twilio.com/authy) - Browser-based options like [Authenticator.cc](https://authenticator.cc/) 5. Save the presented list of **Recovery Codes** in case you ever lose access to the app 6. [Signing in](/civicplus-help-center/docs/two-factor-sign-in) will require the time-based, one-time passcode from your authentication app every time you sign in ![Two-factor authentication page requesting an authenticator code for secure sign-in.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Two-Factor Sign In Page - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) --- ## Add Email Authentication [Embedded content](https://www.iorad.com/player/2740364/Single-Sign-On--Set-Up-Email-Authentication-Tutorial) 1. [Log in to your account](https://account.civicplus.com/) ![CivicPlus sign-in page with an email field and Continue button, along with other account login options.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Sign in page - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 2. Navigate to the **Password & Security** tab ![The Password and Security tab on the account management page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Password and Security Tab - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 3. Click **Add Email Authentication** under the **Two Factor Authentication** section![Options for two-factor authentication include adding an email authentication method.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Add%20Email%20Authentication%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 4. An email will be sent to your account’s email address. Copy the **code** from the email. ![CivicPlus email showing a sign-in request with a highlighted authentication code.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email%20Verification%20Code%20for%202FA%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) > [!WARNING] > Note: > > If you did not recieve the email code, click Resend Authentication Code on your account page to resend the email. 5. Paste the **Authentication Code** on your account page and click **Verify** ![Two-factor authentication screen requesting an email code for verification.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Verify%20Email%20Code%20for%202FA%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 6. Email Authentication will now show as **Enabled** on your account ![Two Factor Authentication settings with Email Authentication enabled option highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email%20Authentication,%20Enabled%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 7. You will now be sent an email authentication code that you will need to enter every time you [sign in to your account](/civicplus-help-center/docs/two-factor-sign-in) ![Input field for authentication code and sign-in button on a login page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email%20Authentication%20Code%20Login%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) --- ## Reset 2FA Settings Resetting your 2FA settings will remove all your current 2FA methods, delete your authentication keys, and remove your recovery codes. > [!NOTE] > Important Notes > > - You will be required to provide a valid 2FA code before you can modify your 2FA settings. > - If your organization requires 2FA, you will be prompted to re-enable two-factor authentication the next time you log in.![Two-factor authentication is required for secure login by your organization.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/2FA%20Required%20by%20Organization%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 1. [Log in to your account](https://account.civicplus.com/) ![CivicPlus sign-in page with an email field and Continue button, along with other account login options.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Sign in page - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 2. Navigate to the **Password & Security** tab ![The Password and Security tab on the account management page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Password and Security Tab - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 3. Click the **Reset 2FA Settings** button ![Settings for Two Factor Authentication with a highlighted button to Reset 2FA Settings.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Reset%202FA%20Settings%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 4. Enter the **Two-Factor Code** that is sent to your device and click **Confirm Reset** on the pop-up ![Popup window for resetting Two-Factor Authentication with code entry field and buttons.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Reset%202FA%20Settings%20Confirmation%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 5. Your two-factor settings will be removed, and you can now re-set up an [authenticator app](/civicplus-help-center/docs/set-up-two-factor-authentication-on-an-account#instructions) or [email authentication](/civicplus-help-center/docs/set-up-two-factor-authentication-on-an-account#add-email-authentication) --- ## Disable 2FA on Your Account This will remove all your current 2FA methods, and you will need to set up 2FA again if you want to use it in the future. > [!NOTE] > Important Notes > > - You will be required to provide a valid 2FA code before you can disable your 2FA settings. > - If your organization requires 2FA, you will be prompted to re-enable two-factor authentication the next time you log in.![Two-factor authentication is required for secure login by your organization.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/2FA%20Required%20by%20Organization%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 1. [Log in to your account](https://account.civicplus.com/) ![CivicPlus sign-in page with an email field and Continue button, along with other account login options.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Sign in page - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 2. Navigate to the **Password & Security** tab ![The Password and Security tab on the account management page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Password and Security Tab - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 3. Click the **Disable 2FA** button ![Settings for Two Factor Authentication with a highlighted option to disable an authentication app.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Disable%202FA%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 4. Enter the **Two-Factor Code** that is sent to your device and click **Confirm Disable** on the pop-up ![Prompt to enter a two-factor authentication code for account security verification.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Disable%202FA%20Confirmation%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) 5. Your two-factor settings will be removed, and you can now re-set up an [authenticator app](/civicplus-help-center/docs/set-up-two-factor-authentication-on-an-account#instructions) or [email authentication](/civicplus-help-center/docs/set-up-two-factor-authentication-on-an-account#add-email-authentication) Two-Factor Authentication. Application. A program that performs a particular task or set of tasks. Quick Response