--- title: "Staff Override Code for Passwords" slug: "staff-override-code-for-passwords" description: "Override Codes empower staff to bypass catalog errors for transactions like eligibility and pricing, enhancing workflow efficiency without admin restrictions." updated: 2026-03-05T00:26:16Z published: 2026-03-05T00:26:16Z canonical: "www.civicplus.help/staff-override-code-for-passwords" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://www.civicplus.help/llms.txt > Use this file to discover all available pages before exploring further. # Staff Override Code for Passwords Override Codes can be used when a frontline staff member (or any internal staff user who lacks a permission level) encounters an error message on the catalog saying the action can't be performed. A staff member with permission to perform that action can enter their email and their Override Code which allows the frontline staff member to proceed with the task. > [!NOTE] > Important Notes: > > - Override Codes can only be used to override actions on the Catalog when making a transaction. Actions that can be overridden include but are not limited to eligibility, (for example age and gender), enrollment (for example registration dates and maximum participants), and pricing. > - Override Codes cannot be used to Void, Refund, delete, transfer, or adjust existing registrations/rentals. > - Override Codes are set on an individual staff user basis and can be added to any staff member, Override Codes are not limited to Administrators. > - The override code is available to all Recreation Management staff users, including those with a Custom IdP. ## Turn on Edit Override Code Permission The Edit Override Code permission will give staff the ability to edit override codes for **any staff member** including themselves. Turn this setting on for any User Groups who should be allowed to set or change override codes. [Embedded content](https://www.iorad.com/player/1743741/Recreation-Management--Add-a-Staff-Override-Code-to-a-User-s-Account-Tutorial) 1. Log in to Recreation Management 2. Navigate to **Security** and then select the **Permissions** option:![Left hand navigation menu highlighting the security and permissions tab.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Navigation_Menu_Security_Permissions-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A50Z&se=2026-10-29T09%3A13%3A50Z&sr=c&sp=r&sig=SxgIXTe6dS03FKUweFUUazBn0RwMkmQEmCDcKSMTQXk%3D) 3. On the **Account Management** Tab, in the **User Actions** section, turn on the **Edit override code** settings for the applicable staff User Groups:![Permissions User Action section highlighting the checkboxes for Edit Override Code line item.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Edit_Overrid_Code_User_Action-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A50Z&se=2026-10-29T09%3A13%3A50Z&sr=c&sp=r&sig=SxgIXTe6dS03FKUweFUUazBn0RwMkmQEmCDcKSMTQXk%3D) 4. Select **Save Permissions**:**![User Permissions page with Save Permissions button highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Save_Permissions_Button-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A50Z&se=2026-10-29T09%3A13%3A50Z&sr=c&sp=r&sig=SxgIXTe6dS03FKUweFUUazBn0RwMkmQEmCDcKSMTQXk%3D)** ## Create Override Codes 1. log in to Recreation Management 2. Search for and **select a** **user** you would like to add an override code for:![Navigation Accounts tab Search bar and Search Button highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Accounts_Search_Bar-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A50Z&se=2026-10-29T09%3A13%3A50Z&sr=c&sp=r&sig=SxgIXTe6dS03FKUweFUUazBn0RwMkmQEmCDcKSMTQXk%3D) > [!WARNING] > **Note:** > > The user must be classified as an **Internal User/Staff Member** in order to have an override code. 3. Select **Edit User** pencil icon:![Account_edit_Pencil_Icon-RM.png](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Account_edit_Pencil_Icon-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A50Z&se=2026-10-29T09%3A13%3A50Z&sr=c&sp=r&sig=SxgIXTe6dS03FKUweFUUazBn0RwMkmQEmCDcKSMTQXk%3D) 4. Add an **Override Code** in the **Account Settings** section:![Account Settings section highlighting the Override Code Field.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Override_Code_Field-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A50Z&se=2026-10-29T09%3A13%3A50Z&sr=c&sp=r&sig=SxgIXTe6dS03FKUweFUUazBn0RwMkmQEmCDcKSMTQXk%3D) > [!WARNING] > **Note:** > > Override Codes do not have a minimum character requirement and do not require any specific characters. 5. Select the **Save User** button:![Account Settings page highlighting the Save User Button.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Account_Settings_Save_User_Button-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A50Z&se=2026-10-29T09%3A13%3A50Z&sr=c&sp=r&sig=SxgIXTe6dS03FKUweFUUazBn0RwMkmQEmCDcKSMTQXk%3D) ## Using An Override Code If a staff member is unable to perform an action on the catalog, an error message will populate. Any Staff member who has the ability to perform the action and has an override code added will be able to override the error. The overriding employee does not need to be an administrator. 1. When the Permission Override error populates, enter the email and the unique override code of the employee performing the override:![Error message pop up with admin override fields highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Permissions_Override_Admin_Fields-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A50Z&se=2026-10-29T09%3A13%3A50Z&sr=c&sp=r&sig=SxgIXTe6dS03FKUweFUUazBn0RwMkmQEmCDcKSMTQXk%3D) 2. Click the **Submit** button:![Admin permission override form with fields for email and override code submission and the submit button highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Permissions_Override_Admin_Submit_Button-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A50Z&se=2026-10-29T09%3A13%3A50Z&sr=c&sp=r&sig=SxgIXTe6dS03FKUweFUUazBn0RwMkmQEmCDcKSMTQXk%3D) 3. The error will be overridden, allowing the frontline staff member to proceed with the transaction. Identity Provider.