---
title: "Block Request Submissions"
slug: "block-request-submissions"
description: "Use the Block Submission feature to prevent residents from submitting requests to specific categories. Learn how to configure a redirect message and more."
updated: 2026-04-15T17:21:17Z
published: 2026-04-15T17:21:17Z
canonical: "www.civicplus.help/block-request-submissions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Block Request Submissions

The Block Submission feature prevents requests from being submitted into categories by creating a "dead-end". By adding in a message via the secondary question setting, your organization can redirect the resident to the correct place.

## Instructions

[Embedded content](https://www.iorad.com/player/1978377/SeeClickFix--Block-a-Request-Submission-Tutorial?src=iframe)

1. [Sign in to your site](/seeclickfix/docs/sign-in-to-seeclickfix-311-crm)
2. Navigate to your **Profile**, then select **Manage Organization**:![The User Profile dropdown menu with the Manage Organization option highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/User Profile Menu Manage Organization Option - SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D)
3. Select **Request Categories**:![Request Categories.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/request_categories.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D)
4. Select the **Actions (three vertical dots) menu** next to the category, then select **Edit**:![The Actions menu of a specific request category with the Edit option highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Request%20Categories%20Actions%20Menu%20Edit%20-%20SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D)
5. Select the **Block Submission** toggle, then click **Update**:![The Edit Request Category screen with the Block Submission toggle highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Edit%20Request%20Category%20Block%20Submission%20Toggle%20-%20SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D) ![The Edit Request Category Update button is highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Edit Request Category Update Button - SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D)
6. Navigate back to the **Request Categories** page and select **+ Question** next to the category:![The Request Categories by Agency screen with the Add Question ( Question) button highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Request Categories by Agency Add Question - SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D)
7. Enter the message or note you'd like the user to see:![The New Question screen with the Question Prompt field filled and highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/New%20Question%20Question%20Prompt%20-%20SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D)
8. Select the **Message or Note** option from the **Question Type** drop-down list:![The Question Type drop-down menu with the Message or Note option selected and highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Question%20Type%20Message%20or%20Note%20-%20SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D)

> [!WARNING]
> Note:
> 
> Use the Message or Note Question Type to redirect the resident. For example, it could be a phone number to call or a website to go to for more information.
9. Click **Create**:![The New Question screen with the Create button highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/New Question Create Button - SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D)

---

## Resident Submission View

When a resident submits a request with Block Submission enabled, they'll receive a message that the organization does not accept requests for that category.

![The message received by residents when they submit a request for a category with blocked requests.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Block%20Submission%20Message%20-%20SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T20%3A46%3A41Z&se=2026-10-31T21%3A46%3A41Z&sr=c&sp=r&sig=en1P7jSK2qPwhUBLPzL1NiLEi0lsLBwWx3fJwarZtuM%3D)