---
title: "Enable or Disable Anonymous Reporting"
slug: "enable-or-disable-anonymous-reporting"
description: "Enable or disable anonymous reporting to control how residents submit requests. Learn how organization Owners can manage settings and more."
updated: 2026-04-20T19:37:59Z
published: 2026-04-20T19:37:59Z
canonical: "www.civicplus.help/enable-or-disable-anonymous-reporting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable or Disable Anonymous Reporting

Organizations can enable or disable anonymous reporting for individual categories or agencies.

We recommend, as a best practice, that if the organization disables anonymous reporting, it should also [disable guest reporting](/seeclickfix/docs/enable-or-disable-guest-submissions).

> [!NOTE]
> Important Notes
> 
> - Categories will be set to anonymous reporting by default.
> - The agency setting will not impact existing categories created under that agency.
> - When anonymous reporting is disabled, it will remove the ability to select reporting as anonymous on the web portal, CRM new request form, iOS (version 5.15.0), and Android (version 6.6.0.4692) mobile apps. For older versions of the mobile apps, the user will get an error that the category does not allow anonymous reporting.

## Instructions

1. [Sign in to SeeClickFix 311 CRM](/seeclickfix/docs/sign-in-to-seeclickfix-311-crm)
2. Click your **profile icon** and select **Manage Organization**:![The User Profile dropdown menu with the Manage Organization option highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/User Profile Menu Manage Organization Option - SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A44%3A28Z&se=2026-10-31T19%3A44%3A28Z&sr=c&sp=r&sig=WhyrfEDFYpSQD%2FmUTYuyTO7PhdLxQjgLqSe8Obgds7c%3D)
3. Select **Request Categories** on the left navigation menu:![The Requests section with the Request Categories option highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Requests Request Categories - SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A44%3A28Z&se=2026-10-31T19%3A44%3A28Z&sr=c&sp=r&sig=WhyrfEDFYpSQD%2FmUTYuyTO7PhdLxQjgLqSe8Obgds7c%3D)
4. To manage guest submissions for an individual category, select the **Actions (three-dot) menu** and then **Edit**:![The Actions menu of a specific request category with the Edit option highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Request Categories Actions Menu Edit - SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A44%3A28Z&se=2026-10-31T19%3A44%3A28Z&sr=c&sp=r&sig=WhyrfEDFYpSQD%2FmUTYuyTO7PhdLxQjgLqSe8Obgds7c%3D)
5. Check or uncheck **Enable Anonymous Submissions**:![The edit screen for a category with the Enable Anonymous Submissions checkbox highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Edit%20Request%20Category%20Enable%20Anonymous%20Submissions%20-%20SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A44%3A28Z&se=2026-10-31T19%3A44%3A28Z&sr=c&sp=r&sig=WhyrfEDFYpSQD%2FmUTYuyTO7PhdLxQjgLqSe8Obgds7c%3D)
6. Locate and click **Update** to save:![The Edit Request Category Update button is highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Edit Request Category Update Button - SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A44%3A28Z&se=2026-10-31T19%3A44%3A28Z&sr=c&sp=r&sig=WhyrfEDFYpSQD%2FmUTYuyTO7PhdLxQjgLqSe8Obgds7c%3D)
7. To manage anonymous submissions for an entire agency:
  1. Select the **Actions (three-dot) menu** and then **Edit Agency**:![The Request Categories by Agency screen with the Actions menu expanded and the Edit Agency option highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Actions%20Menu%20Edit%20Agency%20-%20SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A44%3A28Z&se=2026-10-31T19%3A44%3A28Z&sr=c&sp=r&sig=WhyrfEDFYpSQD%2FmUTYuyTO7PhdLxQjgLqSe8Obgds7c%3D)
  2. Check or uncheck the **Default permit anonymous reporting**:![The Edit an Agency screen with Default Permit Anonymous Reporting checkbox filled and highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Edit%20an%20Agency%20Default%20Permit%20Anonymous%20Reporting%20-%20SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A44%3A28Z&se=2026-10-31T19%3A44%3A28Z&sr=c&sp=r&sig=WhyrfEDFYpSQD%2FmUTYuyTO7PhdLxQjgLqSe8Obgds7c%3D)
  3. Click **Update**:![The Edit an Agency screen with the Default Permit Anonymous Posting toggled to on and the Update button highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Edit%20an%20Agency%20Default%20Permit%20Anonymous%20Posting%20Update%20-%20SCF.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A44%3A28Z&se=2026-10-31T19%3A44%3A28Z&sr=c&sp=r&sig=WhyrfEDFYpSQD%2FmUTYuyTO7PhdLxQjgLqSe8Obgds7c%3D)

> [!WARNING]
> Note:
> 
> The agency setting will not impact existing categories created under that agency.

Customer Relationship Management

iPhone Operating System

## Related

- [Enable or Disable Guest Submissions](/enable-or-disable-guest-submissions.md)
- [Anonymous Reporting Compared to Guest Reporting](/anonymous-reporting-compared-to-guest-reporting.md)