The Requests page is the first screen that you see when you log into your {{variable.SeeClickFix 311 CRM}} organization account. This is the "homepage" where you will manage your organization's requests.

An example Requests page.

When a member of the account logs into the requests management tab, they can navigate to My Profile and select My Requests to begin viewing their own assignments.

The Profile menu with the My Requests option highlighted.

Important Notes
All organization users can access the Requests {{glossary.List View}}.
For Owners and Managers within the organization, all actions in this tab are available.
For Internal Personnel, only internal comments with or without mentions and assignments back to an owner or manager are available actions.
When a request shows up, it's in the Open status.
The request is usually assigned (either automatically through automatic assignment or manually) and then manually acknowledged by the assignee with a public comment. This option is only available to an Owner or Manager within an organization.
Once the request is acknowledged, it can then be reassigned to another member on the account who may go out and do the work. Here's where the internal personnel role comes into play.

Features

Within the Requests page, staff can manage service requests and update citizens on the status of the requests that have been created. Here, you will be able to:

Search for requests by request {{glossary.ID}} number, date range, service request category, assignee, status, geography, priority, and keyword
View request details such as pictures, map location, and secondary {{glossary.Q&A}}s
Recategorize requests
Update the status of requests to acknowledged or closed
Print work orders
Assign requests to other users on your account
Change due dates
Set the priority level of a request
Merge duplicates
Export a CSV or XLSX, or specific requests
Flag a request to engage the {{variable.SeeClickFix 311 CRM}} Moderations Team to review inappropriate {{glossary.Content}}
Comments can be written or selected from your Prepared Content/Canned Messages

Request Management Training