RMA alerts allow agencies to reduce worry and risk by monitoring their social media and sending alerts customized to their needs. These alerts include:
Specific keywords (including language that can violate social media policy)
Inappropriate and graphic content in images
Questions asked on social media pages
Private information is shared
Usernames
Blocked lists (users that are blocked on a Facebook or X account)
Configuring Alerts in the Archive
Log in to your archive
To Configure Alerts as a(n):
Account Owner: Click on “Configure Alerts” at the bottom of the Dashboard screen
System Administrator (Admin): Navigate to the Configure tab, then click “Monitoring and Alerts”
Use the “Add alert for” dropdown menu to select the type of alert you’d like to set up:
Modify your basic settings:
Alert Name: Give the alert a name
Description: Use this box to describe what kind of alert you are creating (optional)
Scope: Choose your scope. By default, All Social Accounts will be selected, but this can be configured to only alert for a specific account
For Specific Accounts use the dropdown menu to select all accounts owned by the account owner or a specific account:
Then use the second dropdown to select the account or account owner:
You can also opt to monitor if the outgoing content from your accounts triggers the alerts. Simply check the box next to Also trigger alert for outgoing content
Email Recipients: Use the dropdown menu to specify who should receive these alerts: the owner of the account, all system admins, or a specific individual in the agency
Notification Frequencies: Select a preferred notification frequency option
Modify your alert-specific settings:
Keywords Alert:
Start with a predefined dictionary: Social Media Archiving provides three predefined dictionaries of keywords that can be used. These include praise and positivity, profanity, and emergency management terms
Add custom keywords: You can also add individual keywords or upload a list of your custom keywords
Inappropriate Images Alert: Select what inappropriate image category to be alerted to by checking the box next to each option
Questions Alert: No alert-specific settings
Personally Identifiable Information Alert: Select the Personally Identifiable information you want to send alerts for by selecting the check box next to each option
Usernames Alert:
Content Types: Choose the content type for the alert. This allows the selection of specific content on a social media network (for example, Facebook Timeline posts) to be selected. By default, all options are selected
Usernames: enter the usernames of the individuals as they appear on social media
Blocked Lists Alert: No alert-specific settings
Click the Save button:
