All applications that consume data from the X (formerly Twitter) platform must comply with a platform policy that requires the removal of certain content to protect user privacy. Under this policy, Social Media Archiving automates the removal of certain X content.
Details
Tweets generated by users outside of your regulated organization must be removed from our system only if and when the original author of the tweet deletes it or otherwise makes their content private. Examples of tweets that may be affected include @mentions of your X accounts and third-party tweets that you retweet. A full list of affected and non-affected X content is listed below.
Content that, if deleted or made private by the author, will be removed from your archive:
Note:
Note that in all of the above examples, the tweet was authored by a third party.
FAQ
Is all X content affected?
No. The user privacy restrictions apply only to tweets authored by users outside of your organization. Social Media Archiving can archive and retain long-term records of all of your personal tweets and your direct messaging activity (sent and received), even if that content is deleted or is no longer available on X.
What software products and/or archiving solutions are subject to the policy requiring removal of certain content?
These requirements apply universally to all consumers of X data, including all other compliance providers and tools. Any archiving solution that does not remove content when required is in direct violation of X’s platform policy. If another vendor is suggesting that they are somehow exempt from the platform policy requirements, we strongly suggest you verify the claim with X prior to entrusting your record keeping with that vendor.
How does Social Media Archiving handle the removal of content when necessary?
We always notify you that content in your archive is going to be removed before its removal. Our system then disposes of the affected records.
How long after providing notification will you remove affected records from my archive?
We are obligated to remove these records as soon as reasonably possible.
Am I able to export affected records prior to removal?
You are welcome to access and export records available within your archive at any time. However, once we receive notification that X content must be removed, we are obligated to remove that content from your archive.
When did you notify customers of this change?
All admins of active subscriptions were sent this notice on April 13, 2018.
I have additional questions. Who can I speak with about this?
If you have any questions about the features and functionality of the Social Media Archiving product, please feel free to contact our Technical Support team.
If you represent a government agency and have questions regarding X policy or the use of X by your agency, we kindly request that you direct those questions to X Public Policy.