Create a Resident Portal Account

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  • Updated on Aug 28, 2026
  • Published on Mar 13, 2026
  • 1 minute(s) read
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  1. Click the Sign Up button
    Sign Up button.

  2. Type your Customer ID into the text field
    Customer ID text input field.

    Note:

    Your Online Customer ID is found on your bill

  3. Set your Billing Preferences
    Billing Preferences checkboxes.

    • Enroll in Paperless Billing: Toggle on to opt in to paperless billing

    • Can the City Send You Communications?: Toggle on to opt in to receiving emails from your city

  4. Click the Sign Up button
    Sign Up button below Billing Preferences options.

  5. Type your email into the Email field
    Email input field.

  6. Type your first and last names in the First Name and Last Name fields
    First Name and Last Name input fields.

  7. Type a Password in the Password and Confirm Password fields
    Password and Confirm Password fields.

    Note:

    Your password must be:

    • 8 characters long

    • contain both letters and numbers

  8. Click Create Account
    Create Account button.

  9. Check your email for a One Time Password

  10. Enter the One Time Password into the Enter OTP field
    One Time Password input field.

  11. Click Verify
    Verify button.

  12. Sign In to the Resident Portal

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