Create and Manage Your Account

Create a Resident Portal Account

1. Click the Sign Up button
   

3. Type your Customer ID into the text field
   

   Note:

   Your Online Customer ID is found on your bill

4. Set your Billing Preferences
   

   • Enroll in Paperless Billing: Toggle on to opt in to paperless billing

   • Can the City Send You Communications?: Toggle on to opt in to receiving emails from your city

5. Click the Sign Up button
   

6. Type your email into the Email field
   

7. Type your first and last names in the First Name and Last Name fields
   

8. Type a Password in the Password and Confirm Password fields
   

   Note:

   Your password must be:

   • 8 characters long

   • contain both letters and numbers

9. Click Create Account
   

10. Check your email for a One Time Password

11. Enter the One Time Password into the Enter OTP field
    

12. Click Verify
    

13. Sign In to the Resident Portal

Edit Account Details

1. Sign in to your resident portal

2. Click Manage Account
   

3. Edit your account details as necessary
   

   • Billing Information

   • Add a Payment Method

   • Set a Default Payment Method

   • Turn Autopay On or Off

4. Click Save Account Changes
   

Enroll in Paperless Billing

1. Sign in to your resident portal

2. Click Manage Account
   

3. Turn Enroll in Paperless Billing on or off
   

   • On: A green dot on the right side of a green bar will appear if Autopay is on
     

   • Off: A white dot on the left side of a grey bar will appear if Autopay is off