Utility Billing Glossary

Advanced Metering Infrastructure (AMI): The ability to automate meter readings through a network of connected infrastructure without the need to send personnel into the field to collect reads.

Automated Meter Reading (AMR): The ability to automate meter reads with a walk-by or drive-by.

Event: An action associated with an asset (example: Inspection, maintenance).

Encoder Receiver Transmitter (ERT): A communication protocol for metering technology.

Event Spray: A feature to apply the same event across multiple assets simultaneously.

General Ledger (GL): Tracks and applies monies that residents have paid against billing invoices into the applicable GL funds for posting to your ERP, which is used for distribution of funds.

Map Layers: Visual representations of data sets overlaid on the GIS map.

Meter Data Management (MDM): Captures, stores, validates, and manages meter readings/consumption data.

Query: A tool for viewing, filtering, and managing data records.

Utility Billing (UB): CivicPlus Utility Billing is a cloud-based application that streamlines the end-to-end processes of utility service delivery, from meter reading and billing to payment collection and customer service.