You can interact with CivicPlus Athena by typing a message into the Conversations user interface. CivicPlus Athena has several features to assist users, such as:
Product Knowledge: Integration with the CivicPlus Help Center enables CivicPlus Athena to provide guidance and links to articles in our knowledge base.
Example prompt: “Find me an article about managing users.”
Staff Center: CivicPlus Athena can manage Users, Groups, and Organization security settings.
Example prompt: “Enable two-factor authentication for my organization.”
Municipal Websites Central: CivicPlus Athena can create and manage News Flash and Alert Center items, including viewing and adding Categories.
Example prompt: “Create and publish an Alert on my website.”
Online Code Hosting: CivicPlus Athena can research and summarize content from published municipal codes and ordinances.
Example prompt: “Research municipal codes and ordinances related to short-term property rentals.”
SeeClickFix 311 CRM: CivicPlus Athena can see assigned issues, follow, and comment on issues.
Example prompt: “Show me 311 issues that are assigned to me.”
Important Notes
CivicPlus Athena is currently in Beta. Contact your Customer Success Manager for more information.
CivicPlus Athena can only act using the signed-in user’s permissions. If an action is attempted for which the user lacks permissions, Athena will alert the user.
CivicPlus Athena can only assist with applications that are available to your organization. If a user attempts to interact with an unavailable product, they will receive a relevant reply.
Who can use this feature?
Instructions
On the Dashboard, click into the chat box and type your prompt
Note:
You can also click one of the suggested prompt cards under the chat box.
Review the conversation and respond/provide additional information, as needed
