Once a user is added to an Organization, they will receive an email asking them to validate their account and create a password. You can confirm if an account is validated by searching for the user in your Organization.
Important Note
If the user's verification link has expired, they will need to request a new one. Learn more on the Expired Verification Email article.
Who can use this feature?
Organization Owners
Organization Service Instructions
Sign in to the Organization
Navigate to Users
Search for the user
In the Validated column, a checkmark means the user has validated their account
Staff Center Instructions
Important Note
Staff Center is currently in Beta. Contact your Customer Success Manager for more information. If you do not have the Staff Center set up for your organization, use the Organization Service instructions.
Sign in to the Staff Center
Navigate to Users and Groups and select the Users menu
Search for the user
In the Validated column, a checkmark means the user has validated their account