Once a user is added to an Organization, they will receive an email asking them to validate their account and create a password. You can confirm if an account is validated by searching for the user in your Organization.
Important Note
If the user's verification link has expired, they will need to request a new one. Learn more on the Expired Verification Email article.
Who can use this feature?
Organization Owners
Instructions
Sign in to the Staff Portal
Navigate to Users
Search for the user
In the Validated column, a checkmark means the user has validated their account
