This article explains what a deposit is, who sends deposits to your bank account, how often deposits are made, and how deposits typically appear on your organization’s bank statements.
What is a Deposit?
A deposit (also called a disbursement or settlement) is the bank transfer of funds to your organization after your resident payments have been processed and settled. Instead of individual transfers per transaction, payments are grouped (batched) and sent to your bank as a single transfer that represents the value of those settled transactions.
Key points:
Deposits represent funds captured through card or ACH transactions.
A deposit is typically an ACH credit (or the bank’s equivalent) that is posted to your business bank account.
The deposit is tied to a specific settlement/batch that you can view in the Payments Portal.
Who Sends the Deposit?
Deposits are initiated by the payment processor or acquiring bank that handles settlement for the transactions processed on your account. Depending on how your account is configured, deposits may come from:
CivicPlus Payments: If you’re using our native payment solution
External Processor: Such as CardPointe, CSG Forte, or Global Payments Integrated
Each provider may have different timelines, report formats, and ACH descriptors.
How Often Are Deposits Made?
Deposit frequency is determined by your setup and the processor. CivicPlus Payments will typically send your deposit daily (excluding weekends and holidays). If you’re using an external processor, please reach out to them for additional information on this topic.
Important Notes for CivicPlus Payments
Even with daily deposits, a single consolidated deposit is sent each day, not a deposit per transaction.
Transactions submitted after the daily cut-off are included in the next business day’s batch. Please refer to Deposit Schedules & Tracking for more information.
No deposits are sent on weekends nor bank holidays.
Net Versus Gross Deposits
Your deposits may be sent in one of two ways depending on your account setup:
Net Deposits (Default): Processing fees, chargebacks, or refunds are deducted from the settlement before the deposit is sent. This means the amount hitting your bank account is already reduced. You’ll be able to see the details in your Payments Portal reports.
Gross Deposits: The full value of all settled transactions is deposited daily, and processing fees are deducted once a month from your bank account. This method can make reconciliation easier for some organizations but is less common.
Note:
We do not support manually invoicing the fees.
You can let us know whether you would like to use the Net or Gross method on the Payments Onboarding form.
How Deposits Appear on Your Bank Statements
When your funds are deposited into your bank account, they will appear on your bank statement with a descriptor that helps you recognize it came from our platform. The exact descriptor will have the following structure: “CivicPlus” followed by 8 alphanumeric values (reference number established by our platform) and “-d” (for deposit). For example, you may see “CivicPlus g8CSfJeD-d” as the descriptor.
Where to View Deposit Details
You can track deposit activity in:
Payments Portal (for CivicPlus Payments)
Your processor’s dashboard (for external processors)
For CivicPlus Payments, the Payments Portal will show you:
Deposit Date and Status
Amount deposited in your bank account
Deposit ID (for reference)
For each deposit (if you click on a specific deposit), the Payments Portal will also show you:
Transaction Date
Transaction Type (Payment, Refund, Chargeback)
Resident Name (if applicable)
Payment Method
Payment Amount
Payment Fees
Net Amount
Source Detail (Ecom, MOTO, Retail)
What if I didn’t receive my deposit?
If you’ve noticed a delay in your deposit, there are a few things that could impact the timing. First, double-check the timing of your deposit; ACH can take up to 5 days to deposit into your account. If the timing is correct, and you’ve confirmed that the expected deposit hasn’t been offset by refunds or chargebacks, please contact our Support team.