The purpose of this guide is to explain how to install the required software to process payments on the Recreation Management side with EMV machines, using CivicPlus Payments and Global Payments Integrated. View the list of recommended Gateway Hardware.
Instructions
Download the RCM Software version for your Operating System. The setup instructions are identical between Windows and MacOS.
Follow the installation instructions
After installation, reboot your computer
Search for and select the RCM
View the RCM green and blue icon in the bottom right tray
Navigate to the Device Manager
Ensure that your device is plugged in through the USB; view a listing of it in the Device Manager
Note:
If you cannot see it, click View at the top and select Devices by container.
Note the COM port for the device
Right-click on the bottom right-tray RCM icon and select Device Configure
Select the model of your device from the top drop-down and ensure that you choose the model that contains the label US EMV if your machine uses chip cards
Select your COM port. This can be found in the Device Manager.
Note:
If there is no COM port listed, please reach out to administration.
Click OK
You can now Test your device
Note:
If the Test button isn't working, select the Load Forms to Device and Load Settings to Device buttons and then try testing the device again.
Additional Recreation Steps
To test a checkout through Recreation Management, Create a POS Item for $1.00
Note:
Click the Continue Payment Button to process the transaction.
The device should now respond and indicate a swipe or card insert request; follow the prompts on the pin pad