If you’re using an external processor for in-person payments, you’ll likely need compatible payment devices (such as card readers or terminals) that connect to that provider’s gateway. This article explains common device options, how they work, and what to consider when setting up in-person payments.’
What are Payment Devices?
Payment devices are the hardware used to accept in-person transactions, including swipe, chip, tap, or contactless payments. These are provided by your external processor and are configured to communicate with their gateway for transaction processing.
Important Note
We will provide you with configuration settings necessary for the devices that you acquire from the external processors, as well as IP and port information for their firewall. We will also assist with troubleshooting API connectivity. However, we do not troubleshoot payment device errors. Those errors should be reported to your IT department, external processor, or hardware manufacturer.
Devices for External Processing Partners
Disclaimer
CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the devices mentioned in this article, dependent on the external processor chosen by you.
CardPointe
Payment Terminal Requirements | Tray Application Requirements |
|---|---|
| Not Applicable (CardPointe EMV logic is built directly into Payment's online hosted form, so there is no tray app.) |
CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:
*Ingenico Lane 3000 is no longer sold and the end of support is May 31, 2027. | |
CSG Forte
Payment Terminal Requirements | Tray Application Requirements |
|---|---|
A Gateway account must be enabled for EMV transactions. |
|
CivicPlus has tested the following device(s) in our labs. CivicPlus does not formally endorse or require a specific device:
| |
Global Payments Integrated
Payment Terminal Requirements | Tray Application Requirements |
|---|---|
|
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CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:
*Ingenico Lane 3000 is no longer sold and the end of support is May 31, 2027. | |
Devices for Other External Processors
Converge
Payment Terminal Requirements | Tray Application Requirements |
|---|---|
|
** Only the CWS versions tested by Payments should be used. The latest version is available for download. |
CivicPlus has received certification from Elavon Converge for the following devices. CivicPlus does not formally endorse or require a specific device:
*Ingenico Lane 3000 is no longer sold and the end of support is May 31, 2027. **Ingenico Lane 5000 is no longer sold and the end of support is June 3, 2026. | |
Heartland
Payment Terminal Requirements | Tray Application Requirements |
|---|---|
|
|
CivicPlus has received certification from Heartland for the following devices. CivicPlus does not formally endorse or require a specific device:
| |
Tempus
Payment Terminal Requirements | Tray Application Requirements |
|---|---|
|
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CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:
*Ingenico Lane 5000 is no longer sold and the end of support is June 3, 2026. | |
External Processors Without Payment Devices
The following gateways do not have any supported hardware:
Authorize.net through BankCard USA
Braintree
NCR: JetPay
PayPal Payflow
Who to Contact
For device ordering, setup, or replacement, contact your preferred processor directly.
For help connecting devices to our platform, contact our payments support team.
Need help choosing the right processor? View How to Choose Between CivicPlus Payments and External Processors. Or contact us, and we’ll walk through your options together.