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Process Automation & Digital Services and Web Central Document Center Integration

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This article will show you how to set up an integration between your Process Automation and Digital Services and Web Central products. When a specified form is submitted, the attached data will be transmitted to the specified Web Central Document Center folder.

Prerequisites

  1. Set up your Web Central and Automation credentials.

  2. Make sure the applicable Web Central Document Center folder is set to Update Integration Hub. Settings for updating the Integration Hub with an option to show archives.


Instructions

  1. Sign in to your site

  2. Navigate to the Integrations tab and select + New Integration

  3. Click the Simple integration card

  4. Add a Short Description for the integration Integration steps for automating the Web Central Document Center process are outlined.

  5. Select Process Automation and Digital Services as the Trigger and Website (Central) as the ActionIntegration setup for automation between Document Center and Central Website services.

  6. Select the Applications for the trigger and action Form fields for Process Automation and Digital Services with highlighted applications.

  7. Select the applicable Credentials for each application Form fields for application and credentials, highlighting CivicOptimize Credentials section.

  8. Enter the Environment number for your Automation site Form fields for entering CivicOptimize credentials and selecting environment and module.

    • You can find this number at the end of the URL for your account. CivicPlus console displaying account forms with highlighted production environment number.

  9. Choose the Form that will trigger the integration and send its submission data to the Document Center Form section for pet license renewal with environment and module fields displayed.

    Note:

    You can type a form name into the box so you don't have to scroll through the list.

  10. Select Document Center as the Module and choose the Folder in Web Central that the submission data should be added to Form fields for pet license renewal in the document center module.

  11. Filter the integration to be for a Draft or form Submission in Automation and set the Action as CreateForm fields for pet license renewal, including submission and action options.

  12. Click NextNavigation interface showing steps to configure and confirm settings with highlighted Next button.

  13. Map fields from Automation to Web Central as needed by dragging and dropping the tiles or typing directly into the field CivicEngage Central fields for document submission including various input options and statuses.

    Note:

    Required fields in the Document Center are Display Name and File Name. Learn more about how field mapping looks in Web Central.

  14. Click Next

  15. View an Overview and Test Instructions for your integration and click SaveInstructions for triggering CivicEngage Central using CivicOptimize platform features.

  16. Enable your integration using the toggle under the Status columnIntegration settings showing enabled and disabled statuses for various actions.

  17. The integration will now send form submission data to the Web Central Document Center

    • Automation Submission:Confirmation of pet license renewal with submission ID and success message displayed.

    • Web Central Document Center Folder: Document management interface showing actions for a published item with details listed.


Resources