Frequently Asked Questions
How is the customer identifier CUSTIDENT determined?
The customer identifier is limited by Tempus to 25 characters and the letters A to Z. We take the first name and last (if provided) and strip all spaces. If the name is not provided, the email (without special characters) will be used.
How is the transaction identifier, aka TRANIDENT, determined?
The TRANIDENT is limited to 25 characters. Payments uses the first 25 characters of the Pay Transaction ID as the TRANIDENT.
For refunds, those are essentially a new transaction where a payment is remitted back to the customers. The TRANIDENT will match the CivicPlus transaction for the refund, not the original transaction.
For example:
Original Transaction: ab861279-1c77-4668-afe0-83fa844548e9
TRANIDENT: ab861279-1c77-4668-afe0-8
Refund: f882cf27-cfa4-4982-80ec-b55ea1f61b65
TRANIDENT: f882cf27-cfa4-4982-80ec-b
Does the Tempus integration support ACH?
No, only credit and debit cards are acceptable forms of payment.
What payment terminals can I use to take credit cards with Tempus?
Please see our devices article for up-to-date information.
My transactions are not coming through on the right RNID. How do I find the correct one?
Regardless of your settings in the Payments Portal, Tempus associates the transaction with the RNID that was used to activate PaymentMate. Open PaymentMate, and you will see the RNID that is used at the top.