What are Triggers and Actions?

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In Integration Hub, Triggers and Actions are different parts of your integration.

  • Triggers are the product where the integration initiates. When something happens in your trigger product, Integration Hub will then facilitate the integration.

  • Actions are the product/application affected by the integration’s action.

Here’s an example: Let’s say I had a simple integration set up between my Web Central (formerly CivicEngage Central) website and Mass Notification (formerly CivicReady). This integration is configured so that when a notification is sent through Mass Notification, the Alert Center banner is activated in Web Centrall. In this example, Mass Notification is the Trigger and Web Central is the Action.

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