Released Enhancements
New AI-Powered Virtual Assistant for In-Product Support
We’re excited to announce the addition of our new CivicPlus Virtual Assistant, powered by Forethought.ai, to your Online Code Hosting solution. The assistant is designed to elevate your support experience with smarter, faster, and more personalized help.
Try it out by clicking the chat bubble in the lower-right corner of the Dashboard.
What’s New?
Context-aware help based on the page you’re on
Smarter Self-Service: View AI-curated help articles, submit tickets, or start a live chat
Easy Escalation: Handoff to a live agent with your details auto-logged
Transparent and Compliant: Clearly identified as AI; respects data standards
For more information, view our CivicPlus Launches AI-Powered Virtual Assistant for Smarter In-Product Support article.