This guide explains how to manage login security and inactive user settings for your organization. You will learn how to limit failed login attempts and set rules that automatically deactivate inactive user accounts.
By the end of this guide, you will be able to update login attempt limits and configure inactivity rules to help keep your system secure.
Who can use this feature?
System Administrator | Container Administrator
Important Note:
If you do not have Container Administrator permissions in your system, you will not be able to complete the tasks in this guide. Please contact your administrator for assistance.
How to Manage Failed Login Attempts
Sign in to your site.
Go to Admin Tools and select Organizational Settings.

Under Global Settings, select Program Settings.

Locate the Maximum Unsuccessful Login Attempts field.

Enter the number of failed login attempts allowed before a user account is locked. Choose a value that matches your organization’s security needs.

Select Save Settings to apply your changes.

How to Set Inactive User Rules
Sign in to your site.
Go to Admin Tools and select Organizational Settings.

Under Global Settings, select Program Settings.

Locate the field used to set inactivity rules for user accounts.

Select the number of days a user can be inactive before the account is automatically deactivated.
Select 0 days to keep accounts active with no expiration.
Select up to 365 days to set an automatic deactivation period.

Select Save Settings to apply your changes.

Knowledge Check
This Knowledge Check includes 5 questions based on this article. Select the arrow next to each question to reveal the answer. You can review the article at any time while completing the Knowledge Check.
Question 1: Where do you go to access Global Settings after signing in?
Answer: Go to Admin Tools and select Organizational Settings.
Question 2: What types of settings are managed in the Program Settings section?
Answer: Program Settings controls login attempt limits and inactive user account rules.
Question 3: Can you set a limit on how many failed login attempts a user can make?
Answer: Yes!
Question 4: (True or False) Login and inactivity settings are saved automatically when you leave the page.
Answer: False. You must select Save Settings to apply the changes.
Question 5: Which field is used to control how many failed login attempts are allowed?
Answer: Maximum Unsuccessful Login Attempts.