This article shows how to easily submit a request or complaint. This is done using the Citizen Portal. Users can learn to quickly share their needs or report issues directly. This helps make sure concerns are heard. It also helps address them quickly.
Instructions
Log in to the portal and select Submit a Complaint
On Step 1: Select Land, Building, or Suite Location, search for the specific location of the complaint, and click Generate Search Results
View the search results and select the Parcel Number link for the appropriate location
Populate the fields in Step 2: Complaint Details
Request Number: Auto-generated by the system
Description of Concern: Enter a full description of the concern or complaint. Include any room numbers linked to the complaint
Request Type: Select the type/subtype of the complaint
Requestor: Contact information will populate from the submitter's account. Adjust as needed
Click Submit
Navigate back to My Dashboard and click on the My Complaints option to review the status of the complaint
