How do included pages work?
DocAccess counts pages, not documents, and only transcribed pages count.
True duplicates count once. The same file linked in multiple places is not double-counted.
If a document is replaced and retranscribed, the pages in each version count because a new accessible transcript is created each time. For example, a 10-page document replaced and retranscribed 10 times uses 100 pages.
Once a page is transcribed, it continues to count even if the file is later removed or disabled because the accessible transcript has already been created. Disabling a document before it is transcribed prevents its pages from counting.
Deactivating a site works the same way: pages already transcribed continue to count, but no new pages are added while the site is deactivated. Contact support if you would like those pages reviewed for a possible refund.
Your page allowance automatically grows by 5% each month.
You have unlimited views of all transcribed pages.
You can export your document list to CSV from the Control Center. If you approach your limit, you will receive a notification with available options.
What payment methods do you accept?
We offer invoicing and accept credit cards, ACH transfers, wire transfers, and paper checks. Payment terms are specified in your agreement.
Who should I contact with billing questions?
DocAccess billing is managed by the CivicPlus Accounting team.
For assistance with invoices, payments, account balances, remittance information, or payment methods, please contact:
Phone: 888-228-2233
Why can’t I view my invoices in DocAccess?
DocAccess billing is managed by the CivicPlus Accounting team. As part of this transition, invoices are temporarily unavailable within the DocAccess platform.
We're actively working to bring this feature back in a future update. If you need a copy of an invoice or have questions about your account, please email the CivicPlus Accounting team or call 888-228-2233.