The DocAccess Control Center is your one-stop hub for managing all connected websites and their associated documents in one unified view.
The Control Center provides a unified view of all connected websites and their associated documents, making it easy to manage everything in one place.
Billing & Plans
This section shows details about your current billing plan.
Update billing email: Click Update Billing Email to change the email address used for billing communications.
View your agreement: Click View/Download Agreement Details to review or download your current agreement and plan details.
Users
Use the Users section to add and manage additional users.
Add a New User
Enter the user’s First Name, Last Name, and Email Address.
(Optional) Enable Admin if you want the user to have admin permissions.
Click Add User.
Admin Permissions
Admin access allows a user to add and manage users in the Users section.
What Happens Next
After you add a user, they’ll receive an email to activate their account and set a password. Once activated, they can sign in and access the DocAccess Control Center.
Support
If you’re experiencing issues with a document in the DocAccess Viewer, you can contact our support team.
Community Reported Issues
You can review known issues reported by the community in the Community Reported Issues section. If any of your documents are experiencing problems, such as issues generating an accessible transcript, they will appear under Documents We’re Reviewing.
Coming Soon: Report an Issue with a Document
We’re working on a streamlined way to report issues directly from a document, including transcription or accessibility concerns. Until this feature is available, please contact the DocAccess support team.