Documentation Index

Fetch the complete documentation index at: https://www.civicplus.help/llms.txt

Use this file to discover all available pages before exploring further.

Installations Checklist

Prev Next

The Installations tab is your setup hub with everything you need to configure DocAccess. The checklist is broken into six steps, and each step will show a green checkmark when it is complete. You can come back to the checklist anytime, especially if you add a new domain to your account.

Installation steps for DocAccess, including setup and configuration instructions.

Step 1: Install On Your Sites

This step walks through how to add the helper script to your site. If you are using Agenda and Meeting Management Select or Web Central, the header script installation is already handled for you. If you’re on a different platform, click the tab to see specific installation instructions. See the Set Up DocAccess on Your Website article for more information regarding the helper scripts.

Installation step overview with platforms and installation status for various websites.


Step 2: Set Auto-Enablement Preferences

This step controls which documents are processed automatically without needing to be manually enabled for each document.

Settings for auto-enablement preferences for document accessibility and transcription options.

  • Inaccessible PDFs: Automatically enable DocAccess for PDF documents that do not meet accessibility standards. This is strongly tied to ADA compliance so we recommend leaving it on.

  • Accessible PDFs: Automatically enable DocAccess for PDFs on my site that have no detected accessibility issues. We recommend enabling this so all documents have the enhanced viewer experience.

  • Documents Hosted on Other Domains: Automatically enable DocAccess for PDFs hosted on external websites and linked on your site. We recommend enabling this for ADA compliance.

  • Large Documents: Allow automatic processing of documents over 1,000 pages when they meet your enablement criteria above. When disabled, large documents must be manually enabled. Documents over 1,000 pages are resource-intensive to process and can be difficult for users to navigate. We recommend remediating large documents upon request only.

  • Transcribe Content on Demand: By default, documents will be transcribed automatically if accessed by 2 or more visitors, if dated for 2025 or later, or when any public user requests it. You can click Settings to customize the configuration.
    Settings for on-demand transcription and document accessibility options in DocAccess interface.


Step 3: Configure Acceleration

This is a setting your IT department can configure that lets DocAccess fetch documents directly from your servers using a fixed set of outbound IP addresses in a consistent user agent. DocAccess still works without this, but enabling it makes document processing faster and more predictable. You can copy the email request draft and send it to your IT team.

Instructions for configuring DocAccess acceleration and email request to IT team.

Once your IT team confirms the change:

  1. Navigate to the Control Center

  2. Click the Settings icon next to a domain

  3. Select the File Fetch tab and click Turn Acceleration On
    Domain settings interface showing acceleration status and options for outbound IP addresses.


Step 4: Configure Your Domain Preferences and Branding

Upload your logo, align your color scheme, and customize how DocAccess functions by adjusting the settings on each of your domains on the Control Center tab.

Instructions for configuring domain preferences and accessing the Control Center settings.

The Domain Settings Appearance tab which can be used to customize how DocAccess appears to users when viewing documents.


Step 5: Get Training

The Training Center has short, self-serve lessons with knowledge checks, one track for everyday users and one for administrators. The Video Guides cover the most common DocAccess tasks in short walkthrough videos.

You can also see upcoming live webinars and view past webinar recordings.

Overview of training options and upcoming webinars for DocAccess users.


Step 6: Celebrate and Share

Generate a press release that includes the total number of pages and documents you’ve now made accessible that you can share with your community.

Civic Springs announces accessibility of 2,552 public documents for residents in multiple languages.