August 7, 2024 Pay Release Notes and Enhancements

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Released Enhancements

Microsoft Azure App Service Environment Upgrade

We have upgraded CivicPlus Payments to Microsoft Azure Application Server Environment (ASE) v3. This upgrade will help ensure your CivicPlus product remains secure and performant. No downtime is expected as part of the switchover, and customers should not experience any changes in functionality.

Elavon Converge Gateway Customers: IP Addresses Whitelisted

For Elavon Converge Gateway customers:

Elavon Converge requires that each merchant whitelists CivicPlus Payments’s IP addresses. Elavon Support has updated your whitelisted IP addresses prior to release, and no action is needed from customers/merchants.

If you have any connection issues with your Elavon Converge EMV devices, please contact CivicPlus Support so we can confirm your IP addresses have been updated correctly.