How CivicPlus Payments Work

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Our in-house payments solution, CivicPlus Payments, is designed to simplify and streamline the way you collect and manage payments within our platform. Whether you’re accepting payments online, in person, or both, we take care of the behind-the-scenes processes so you can focus on serving your customers.

Payment Flow Overview

Here’s how a typical transaction works when using our payments:

  1. A customer makes a payment through your website, payment portal, or point-of-sale device.

  2. The transaction is securely processed by our system, including authorization and risk checks.

  3. The funds are captured and scheduled for deposit (called a “payout”) to your bank account.

  4. You receive reporting and visibility into each step through our integrated payments dashboard.

Integrated and Streamlined

CivicPlus Payments is fully integrated into your existing software experience:

  • No need to manage external credentials

  • Unified Checkout experience for ease of payments

  • Real-time transaction status, refunds, and reporting, all in one place

  • PCI compliance and security are handled on your behalf

Merchant Accounts Simplified

We provide the underlying merchant account for you, which means:

  • You don’t have to apply separately with a third-party processor

  • Our onboarding process collects the required information during setup

  • You’ll receive your payouts directly from us according to your schedule

Ready to start using our payments?

Learn how to Set Up CivicPlus Payments and get started in just a few steps.