Introducing CivicPlus Staff Center

Staff Center Enablement

Today we are enabling the CivicPlus Staff Center for all customer organizations, which is the successor to our Organization Service/Staff Portal.

• Staff Center is located at: https://staffcenter.civicplus.com/{organization-name}

• Customers can access Staff Center through the Application Switcher.

• Documentation for Staff Center is live on the CivicPlus Help Center.

• Customers with bookmarks to Organizations should update them to the Staff Center.

Staff Center Functionality

• Application Dashboard

• Conversations with CivicPlus Athena (if enabled, see more below)

• CivicPlus Agent Settings (if purchased/enabled)

• Organization Management

  • Users/Groups

  • Settings

Staff Center User Access

To access Staff Center, accounts must be associated with the Organization as users:

• Add & Manage Users

• Automatically Add Users to an Organization by Domain

Application Name Updates

As part of the Staff Center launch, we have bulk updated Application names for consistency across all customer organizations. These changes will be reflected on the Staff Center Dashboard and Application Switcher.

Updates include:

• Removed CivicPlus Organizations / Staff Portal products

  • Users will now manage organization settings through Staff Center.

• Aligned naming for the following product types (Name now matches type):

  • Notifications Admin

  • CivicPlus Integration Hub

  • Resident Portal

  • Recreation Management

  • Agendas & Meetings

  • Municode Codification

CivicPlus Athena Enablement

CivicPlus Athena, the AI agent for municipal staff, continues to be launched on an early adopter basis. Customers without Athena enabled will see a disabled chat input.

CivicPlus Athena Disabled:

CivicPlus Athena Enabled: