Released Enhancements
CivicPlus Agent Quick Prompts
We’re moving away from the "blank page" anxiety! This release introduces Quick Prompts to the CivicPlus Agent widget, giving your community a modern chat experience more akin to what they’re used to when using ChatGPT-like features. Instead of wondering what to ask, residents can now jump straight into action with one-tap shortcuts for common needs.
Key Capabilities
Action-Oriented Shortcuts: Residents now see clickable Quick Prompt pills in the widget front end that instantly start a conversation when tapped, removing the friction of manual typing.
Seamless AI Responses: Clicks on Quick Prompts leverage existing prompt logic to trigger high-quality AI responses immediately, ensuring a natural and responsive conversation flow.
Custom Admin Configuration: Admin users can now curate up to five custom shortcuts directly from the Chat Experience configuration in Staff Center, including helpful tips on formatting prompts as questions.
Tips for Crafting Effective Quick Prompts
Source your agent’s Analytics' Trending Topics for popular questions, remembering that residents may ask the same exact question in a variety of ways. Create quick prompts based on popular topics using simple language to obtain the best response from the agent.
Make the prompt title concise. Limits on title length are in place to avoid a single prompt title from wrapping on the widget’s user interface.
Format prompt descriptions as questions when applicable. For example, if water usage is a community concern during the summer months, and you’ve identified multiple questions, all of which can or should be answered from a variety of sources, consider the following combination:
Prompt Title: Water Management in Summer Months (33/40 characters)
Prompt Description: What are the current water conservation requirements, and where can I get the details for my neighborhood/county? (113/125 characters)
Test outcomes: Test with the question first to ensure it produces the expected response. If it does, then your prompt is ready to receive a title and be published. If citations return incomplete or provide outdated content, now is the time to refine your website’s indexed pages, resulting in more accurate and consistent responses after the next site index. (Indexing occurs nightly.)
Access and Additional Notes
Quick Prompts are managed within the Staff Center. Locate them by navigating to AI Agents, selecting Resident Agents, and clicking the desired agent. You will find Quick Prompts in the Chat Experience section.