Organization Owners can add up to 5 quick prompts to your CivicPlus Agent. These allow residents to jump straight into action with one-tap shortcuts for common needs.
Tips for Creating Effective Quick Prompts
Source your agent’s Analytics Trending Topics for popular questions. Residents may ask the same exact question in a variety of ways. Create quick prompts based on popular topics using simple language to obtain the best response from the agent.
Make the prompt title concise. Limits on title length are in place to avoid a single prompt title from wrapping on the widget’s user interface.
Format prompt descriptions as questions when applicable. For example, if water usage is a community concern during the summer months, and you’ve identified multiple questions, all of which can or should be answered from a variety of sources, consider the following combination:
Prompt Title: Water Management in Summer Months (33/40 characters)
Prompt Description: What are the current water conservation requirements, and where can I get the details for my neighborhood/county? (113/125 characters)
Test outcomes. Test with the question first to ensure it produces the expected response. If it does, then your prompt is ready to receive a title and be published. If citations return incomplete or outdated content, refine your website’s indexed pages. (Indexing occurs nightly.)
Add Quick Prompts to an Agent
Select AI Agents in the navigation menu and click Resident Agents
Click Add Agent or select an existing agent
Scroll down to the Chat Experience section
Enter a Prompt Title and the Prompt in the Quick Prompts fields
Click Add Prompt to create additional prompts (maximum of 5)
Click Save
