Recurring or scheduled payments allow your residents to pay automatically on a repeating schedule, which is perfect for utility bills, permits, licenses, and other regular payments. This article covers how recurring billing works within our platform, how it’s configured, and what your staff should know.
What are Recurring Payments?
Recurring payments are automated transactions that are charged to a saved card or bank account on a set frequency (such as monthly, quarterly, or annually). These payments eliminate the need for your residents to take action each time a bill is due.
How It Works
Recurring payments must be enabled within your payment or billing setup. Once enabled:
Your residents opt in to a recurring schedule (or it’s created using the staff interface)
A payment method is securely stored on file
Payments are automatically processed on the scheduled date
Receipts and payment confirmations are sent if configured
Setting Up Recurring Billing
Recurring billing is typically set up through one of the following:
Resident Portal: Residents can opt in during checkout or payment setup
Staff Portal: Admins can create or modify recurring schedules for residents
If your system doesn’t currently support recurring billing, reach out to your account manager to learn what’s available.
Security & Compliance
Payment methods are stored securely and tokenized
All recurring billing follows PCI compliance standards
Residents can cancel or update their payment methods at any time
Modifying or Cancelling Recurring Payments
Your residents or your staff can:
Pause or cancel future payments
Change the payment method on file
Adjust the billing frequency or amount
All changes will apply going forward and won’t affect previous charges.
Things to Keep in Mind
If a payment method expires or fails, the recurring payment will be skipped or declined
Ensure your software clearly displays upcoming charges and allows for resident control
Scheduled ACH payments may take 3 to 5 business days to settle