Agenda and Meeting Management Select (Operational)
No system disruptions
Agenda and Meeting Management Essential (Operational)
No system disruptions
Asset Management (Operational)
No system disruptions
CivicPlus Payments (Scheduled Maintenance - October 1, 2025)
The CivicPlus Product Engineering Team regularly monitors all sites and makes changes and improvements as needed. At this time, we have determined the need to open a maintenance window for CivicPlus Pay.
The maintenance window will take place during slower hours of usage to mitigate service disruptions. It will begin at 11:00 PM CDT and end at 12:00 AM CDT on Wednesday, October 1st, 2025. Service will not be impacted for the entire window.
During the maintenance window CivicPlus Pay could experience up to ~one minute of slowed performance or downtime as updates are applied.
CivicPlus Portal (Scheduled Maintenance)
Maintenance Completed
DNSSEC have been successfully enabled on http://civicplus.com. If you experience any issues accessing our services after the maintenance window, please contact your IT/network team to check if their recursive resolver supports DNSSEC and is properly validating.
We will be performing scheduled maintenance to enable DNS Security Extensions (DNSSEC) on our primary domain. This enhancement strengthens domain name system security and integrity across our services.
Date: 9/20/25
Time: 10PM – 6AM Central Time
Expected Impact: No service interruption is expected. However, during this change, customers may experience temporary resolution or validation issues with certain subdomains used for authentication, payments, and related services.
Customer Action
If you experience any issues accessing our services during or after the maintenance window, please contact your IT/network team to check if their recursive resolver supports DNSSEC and is properly validating.
Our team will be monitoring the rollout closely to ensure continuity of service.
Thank you for your cooperation as we enhance the security of our platform.
Mass Notification (Operational)
No system disruptions
Municipal Websites Central (Operational)
No system disruptions
Municipal Websites Evolve (Operational)
No system disruptions
Community Development (Operational)
No system disruptions
Municipal Websites Open (Operational)
No system disruptions
Process Automation and Digital Services (Operational)
No system disruptions
Municode Codification (Operational)
No system disruptions
NextRequest (Operational)
No system disruptions
Recreation Management (Scheduled Maintenance Completed)
Scheduled Maintenance Completed
The CivicPlus Product Engineering team has completed the maintenance scheduled during the planned window on Wed. Sept 24th 10pm CT - 12:30am CT.
After completing this maintenance window, we no longer require the second maintenance window scheduled for Sunday Sept 28th 10pm - 12:30am and will be cancelling this planned window. Organizations will not see any down time during this previously scheduled window. We appreciate your patience and partnership.
The CivicPlus Product Engineering Team regularly monitors all sites and makes changes and improvements as needed. At this time, we have determined the need to open a maintenance window. The maintenance window will be overnight in slower hours of usage, to mitigate service disruptions.
Date:
Wednesday, September 24, 2025 10:00 p.m. Central Time through Thursday, September 25, 2025 12:30 a.m. Central Time
Sunday, September 28, 2025 10:00 p.m. Central Time through Monday, September 29, 2025 12:30 a.m. Central Time
During these times, the system will not be available for staff or public users as updates are applied. We appreciate your patience and partnership.
SeeClickFix (Operational)
No system disruptions
Social Media Archiving (Performance Issue Identified)
Pinterest Content Capture Issue - September 24, 2025
Update
Our team is actively investigating and has contacted Pinterest for support.
No customer action is required at this time. We will post updates here as we learn more and notify you once the issue is resolved. For questions, please contact [email protected].
Performance Issue Identified
Since September 8, Pinterest content capture has been blocked for some customers, resulting in missing records in archives.
Affected customers may see gaps in Pinterest records during this period. We recommend avoiding deletions or edits to Pinterest content until capture resumes, to reduce the risk of permanent record loss.
Vimeo Video Resolution Issues - September 5, 2025
Partial Fix Implemented
A partial fix has been deployed. Organizations with paid Vimeo accounts should now see videos resolving in their archives.
No customer action is required at this time. We will continue working toward a long-term solution for organizations without paid accounts, and we’ll update this post once the issue is fully resolved.
Performance Issue Identified
Since July 10, Vimeo video downloads have been unavailable due to changes on Vimeo’s side.
Record capture and processing remain fully operational. Video downloads are currently limited to paid Vimeo accounts.
Utility Billing (Operational)
No system disruptions