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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Force Two-Factor Authentication for an Organization

  • Updated:

The CivicPlus Organizations service supports Organization-level Two-Factor Authentication (2FA) to provide enhanced security for single sign-on. This industry-standard security convention requires users to use both their password and a secondary form (such as an Authenticator app) to prove their identity at sign-on, hence the term two-factor.

 

Important Notes

  • Once enabled, all users associated with your Organization will be prompted with instructions at their next sign-on (even users who have 2FA turned off on their individual accounts). 
  • Before enabling, we recommend you review your list of Organization Users and add or remove any users as needed. 
  • If a user is associated with multiple Organizations (City and County, for instance), 2FA will be required if either Organization chooses to enable it. 
  • This setting only applies to Organizations that are not using a custom identity provider. 

 

Who can use this feature?

Organization Owners

 

 

Instructions

  1. Sign in to CivicPlus Organizations
  2. Navigate to Settings
    Settings tab.
  3. Scroll down to the Security section and toggle on Force Two-Factor Authentication
    Force two factor.
  4. Click Save
    Save button.
  5. Once enabled, the next time users log in they will be prompted to scan a QR code and set up the 2FA app of their choice
    Configure authenticator app.
  6. Users will also see a list of Recovery Codes for their account in case they ever lose access to the app. We highly recommend users save these codes.
    Recovery Codes.
  7. Signing in will now require the time-based, one-time passcode every time a user logs in

 

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