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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Password Requirements

  • Updated:

CivicPlus has upgraded its password security requirements to align with Payment Card Industry (PCI) and National Institute of Technology and Standards (NIST) guidelines. Please note that this does not mean all products are completely PCI compliant. Please reference the individual product section.

 

Due to this upgrade, a user can no longer set a password for a different user. Instead, an email prompt will be sent to the user in order for them to reset their own password. In addition, passwords are no longer emailed to the user when they select Forgot Password; a reset password link is sent instead.

 

Requirements 

The new password requirements state that your password needs to be sufficiently long and unique to be secure and must:

  • Not match the 4 most recently used passwords

  • Contain characters from both of the following categories:

    • English characters (A through Z)

    • Base 10 digits (0 through 9)

  • Be at least 8 characters and up to 128 characters long
  • Not be a password known to be commonly used, expected, or compromised as compared to our CivicPlus password denylist
  • Per NIST, passwords will never be required to be reset
    • If your Organization prefers PCI or internal standards, please contact CivicPlus Support to require passwords for Users in your Organization to expire after a specified number of days.

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