When an account is created a verification email will be sent to the email address provided. To proceed, this email address needs to be verified through either the one-time password or validation link.
Expired One Time Passwords
When validating an email address from creating an account on the new CivicPlus Single Sign-On screen, users will be emailed an 8-character password and directed to enter that one-time password (OTP). These passwords are valid for approximately 6 minutes or users will need to click the Resend OTP button to resend the password.
Expired Verification Links
Users imported from a product will receive an email with a link to validate an account. These links are valid for approximately 6 minutes. If the link has expired when the imported user opens the email link, a new link will automatically be emailed.