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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Expired Verification Email

  • Updated:

When an account is created a verification email will be sent to the email address provided. To proceed, this email address needs to be verified through either the one-time password or validation link.

 

Expired One Time Passwords

When validating an email address after creating an account on the new Single Sign-On screen, users will be emailed an 8-character password and directed to enter that one-time password (OTP). These passwords are valid for approximately 6 minutes or users will need to click the Resend OTP button to resend the password.

 

 

Resend one time password.

 

Users imported from a product will receive an email from no-reply@civicplus.com with a link to validate an account. These links are valid for approximately 6 minutes. If the link has expired, the user can click the expired email link and a new validation link will automatically be emailed to them.

 

Validate Account.

 

Once the user clicks the Validate Account button, they will be taken to a page to create and confirm their new password. View the password requirements.

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