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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Activity Log Transaction Details

  • Updated:

For all activities inside CivicPlus Pay, it is possible to drill into the activity to get more information.

 

Pre-requisites

  1. Follow our instructions on finding a transaction

 

Details

When you first open an activity, you will be greeted with transaction details. These details are the same as the columns that you see in the Activity Log.

 

Details tab of transaction.

 

At the top of the modal, there is a Link to Transaction field. This can be copied and shared. If the user you are sharing the transaction with does not have access to that transaction (not a Pay user and/or not associated with the gateway) then they will receive a 404. You can copy links to transactions to share with our Support team.

 

History

The history tab contains a list of chronological events surrounding that activity. The purpose of this is for troubleshooting purposes so that you can see how far along the transaction was in the process before it had a problem.

 

Note: Remember that all dates/times that you see are presented in your browser’s local time.

 

History tab of transaction.

  • Created: A request was made to Pay to prepare for an activity
  • Started: Pay was instructed to act on the request
  • Sent to Payment Gateway: Pay has communicated to the payment and/or redirected the user to the payment gateway in order for the user to enter their payment information
  • Returned from Payment Gateway: Pay received a result from the payment gateway (i.e. the payment was accepted or denied) and/or the user was redirected back
  • Activity Logged: Pay has updated the results of the activity in the activity log
  • Completed: Pay has completed processing
  • Product Acknowledgment: The CivicPlus product has received the result and/or the user has been redirected back to the product
  • Receipt Acknowledgment: The CivicPlus product 

 

Not all activities will have all the events above. Additionally, not all CivicPlus products will acknowledge the user or receipt.

 

Raw Data

This is the response that we received back from the payment gateway in its rawest form. This is highly beneficial in instances where you need to understand why a transaction failed or payment was declined.

 

Raw Data ta of transaction.

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