CSG Forte Payment Terminal Troubleshooting Guide

This article will demonstrate troubleshooting tips post-setup of CSG Forte payment terminals.

Disclaimer

CivicPlus team members will help troubleshoot issues with API (application program interface) connectivity and API errors. However, CivicPlus Support is not permitted to troubleshoot terminal errors from your payment terminal. Those errors should be reported to your IT department, CSG Forte, or hardware manufacturer.

Prerequisites

Before following the steps in this guide, please complete the setup process.

• Installing Forte Device Drivers

Run the Device Driver as an Administrator

1. Right-click on the program and click Run as administrator
   
2. It will ask you if you want to set up the eDynamo, select Yes
   
3. If you have already installed the drivers you should select Repair and then Finish
   
4. Run a test transaction, you should see a screen similar to the following
   
   
   Note: If you are still not prompted to interact with the payment terminal, reach out to your IT department or CSG Forte for further assistance.