Global Payments Integrated EMV/Hardware Setup Guide

The purpose of this guide is to explain how to install the required software to process payments on the CivicRec side with EMV machines, using CivicPlus Pay/Global Payments Integrated. View the list of recommended Gateway Hardware. 

Instructions 

1. Download the RCM Software version for your Operating System. The setup instructions are identical between Windows and MacOS.
   
2. Follow installation instructions
   
3. After installation, reboot your computer
4. Search for and select the RCM 
   
   
5. View the RCM green and blue icon in the bottom right-tray
   
6. Navigate to the Device Manager
   
   
7. Ensure that your device is plugged in through the USB; view a listing of it in the Device Manager
   
   
   Note: If you cannot see it, click View at the top and select Devices by container.
   
8. Note the COM port for the device
9. Right-click on the bottom right-tray RCM icon and select Device Configure
   
   
10. Select the model of your device from the top drop-down and ensure that you choose the model that contains the label US EMV if your machine uses chip cards
    
11. Select your COM port. This can be found in the Device Manager.
    
    
    Note: If there is no COM port listed, please reach out to administration.
12. Click OK
    
    
13. You can now Test your device
    
    
    Note: If the Test button isn't working, select the Load Forms to Device and Load Settings to Device buttons and then try testing the device again. 
    

Additional CivicRec Steps

1. To test a checkout through CivicRec, Create a POS Item for $1.00
   
   Note: Click the Continue Payment Button to process the transaction.
   
2. The device should now respond and indicate a swipe or card insert request; follow the prompts on the pin pad