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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Global Payments Integrated EMV/Hardware Setup Guide

  • Updated:

The purpose of this guide is to explain how to install the required software to process payments on the Recreation Management side with EMV machines, using Payments/Global Payments Integrated. View the list of recommended Gateway Hardware. 

Instructions 

  1. Download the RCM Software version for your Operating System. The setup instructions are identical between Windows and MacOS.
  2. Follow the installation instructions
    Install RCM.
  3. After installation, reboot your computer
  4. Search for and select the RCM 
    Search RCM.
  5. View the RCM green and blue icon in the bottom right tray
    RCM Tray Icon.
  6. Navigate to the Device Manager
    Device Manager in search results.
  7. Ensure that your device is plugged in through the USB; view a listing of it in the Device Manager
    Device Manager list of devices.
    Note: If you cannot see it, click View at the top and select Devices by container.
    View menu with Devices by container selected.
  8. Note the COM port for the device
  9. Right-click on the bottom right-tray RCM icon and select Device Configure
    device configure option.
  10. Select the model of your device from the top drop-down and ensure that you choose the model that contains the label US EMV if your machine uses chip cards
    PIN Pad Device drop-down.
  11. Select your COM port. This can be found in the Device Manager.
    COM Port field.
    Note: If there is no COM port listed, please reach out to administration.
  12. Click OK
    OK button.
  13. You can now Test your device
    Test button on Device Setup window.
    Note: If the Test button isn't working, select the Load Forms to Device and Load Settings to Device buttons and then try testing the device again. 
    Load Settings to Device and Load Forms to Device buttons on Device Setup window.

 

Additional Rec Steps

  1. To test a checkout through Rec, Create a POS Item for $1.00
    Note: Click the Continue Payment Button to process the transaction.
    continue to payment
  2. The device should now respond and indicate a swipe or card insert request; follow the prompts on the pin pad

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