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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Suppressed Subscribers

  • Updated:

CivicPlus Notifications has a Suppression List for phone numbers and emails. Typically, users will be added to this list when they have reported message(s) as Spam, but this can happen for other reasons such as an error message being returned or invalid recipient information.

 

When users are added to the email suppression list, they are now removed from any subscription lists they may have previously subscribed to for that Organization. We also indicate that the phone numbers have “unsubscribed” on our callback webhook, so these users should be automatically unsubscribed from CivicEngage Central subscription lists.

 

Administrative users now have the ability to see users that have been added to the Notifications service suppression list from the Subscribers screen. 

 

 

Instructions

  1. Sign in to your organization's Notifications site (http://notifications.civicplus.com/[orgname]/admin)
  2. Navigate to the Subscribers tab
    Subscribers tab in navigation menu.
  3. View the Suppressed column to see the communication channels that have been suppressed for a subscriber
    Suppressed list.
    • Envelope Icon: Email notifications are suppressed for the user
    • Phone Icon: SMS notifications are suppressed for the user
    • Stack Icon: Both SMS and Email notifications are suppressed
  4. To view the suppression date, select the subscriber
    Select subscriber.
  5. View the Suppression Date
    Suppression date.
     

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