This Privacy Statement describes the processing activities performed by CivicPlus when providing its Process Automation and Digital Services product (“Product”) pursuant to an executed contract with our Customers. This is not a privacy policy regarding the collection, use, and processing of Personal Data when CivicPlus is acting as a data controller. For information regarding our privacy practices when we are acting as a data controller, please see our Privacy Policy.
Description of the Product: The Process Automation and Digital Services product assists Customers with building custom forms and automating government workflows to offer resident services online. It is shared responsibility model for the data with the customers. For more information, please see the Process Automation and Digital Services product page. If you have any questions about this Privacy Statement, please contact us at privacy@civicplus.com.
Processing Overview for the Product
Does the Product process Personal Data? Yes
Who’s Personal Data?
Our Customers’ Staff or Vendors: Yes
Our Customers’ End-Users: Yes
Other: No
Are there optional modules for the Product that process Personal Data that are turned on by default? No
Does the Product process Sensitive Data? Yes
Does the processing involve profiling of individuals based on personal characteristics? No
Is the processing done by Artificial Intelligence? No
Does the Product process Biometric Information? No
Does the Product process Personal Data using Monitoring Technologies? No
Does the processing include automated decision making that produces legal consequences or seriously impacts the people whose data the Product processes? Yes
Detailed Description of the Processing
Categories of Data Processed | Categories of Sensitive Data Processed | Categories of Data Subjects | Purpose of Processing | Categories of Data Recipients |
|---|---|---|---|---|
Identifiers; Geolocation Data; Internet or Electronic Activity; Business Records with PII | None | Customer Employees | Providing Goods or Services; Operational and Internal Business Purposes of Customer | Service Providers; Customer Staff |
Identifiers; Geolocation Data; Internet or Electronic Activity; Ad-Hoc Text; Business Records with PII | Communications Not Intended for CivicPlus; Other Sensitive Data that Customer may request via Forms | Customer End-Users | Providing Goods or Services; Operational and Internal Business Purposes of Customer; Performing Services on Behalf of the Business | Service Providers; Customer Staff |
Technical and Organizational Measures (TOMs)
CivicPlus maintains the following Technical and Organization Measures (TOMs) to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems for the Product. We will provide further information about the below TOMs defined below to facilitate Customer audits and to prove compliance with our processing obligations, upon request.
Measure | Status |
|---|---|
Physical Access Controls | Yes |
User Access Controls | Yes |
Encryption in Transit | Yes |
Encryption at Rest | Yes |
Patching and Updating | Yes |
Backups Maintained and Tested | Yes |
Virus Protection on End Devices | Yes |
Application Firewalls | Yes |
Annual Data Protection Training | Yes |
Business Continuity Measures | Yes |
Disaster Recovery Measures | Yes |
Threat Detection and Monitoring | Yes |
Regular Testing & Evaluation of TOMs | Yes |
Audits and Other Certifications
CivicPlus has the following audits or certifications for this Product:
ISO 27001
Subprocessors
We utilize subprocessors to perform the processing activities set out in this Privacy Statement for the Product. If we engage a new subprocessor or replace an existing one, we will update this Privacy Notice. If you have an objection to a subprocessor, please contact us at privacy@civicplus.com.
Subprocessor | Description of Processing | Location |
|---|---|---|
Mandatory | ||
Amazon Web Services, LLC | Hosting and Server | USA |
One Blink Pty LTD | Solution Provider | USA |
Optional | ||
CardConnect d/b/a CardPointe | Payment Gateway | USA |
CSG Forte Payments, Inc. | Payment Gateway | USA |
OpenEdge Payments, LLC db/a Global Payments Integrated | Payment Gateway | USA |