This Privacy Statement describes the processing activities performed by CivicPlus when providing its Recreation Management product (“Product”) pursuant to an executed contract with our Customers. This is not a privacy policy regarding the collection, use, and processing of Personal Data when CivicPlus is acting as a data controller. For information regarding our privacy practices when we are acting as a data controller, please see our Privacy Policy.
Description of the Product: The Recreation Management product boosts community engagement and online registration revenue by making it easier for residents to sign up for classes and events, reserve facilities, and pay for memberships. For more information, please see the Recreation Management page. If you have any questions about this Privacy Statement, please contact us at privacy@civicplus.com.
Processing Overview for the Product
Does the Product process Personal Data? Yes
Who’s Personal Data?
Our Customers’ Staff or Vendors: Yes
Our Customers’ End-Users: Yes
Other: Yes
Are there optional modules for the Product that process Personal Data that are turned on by default? No
Does the Product process Sensitive Data? Yes
Does the processing involve profiling of individuals based on personal characteristics? No
Is the processing done by Artificial Intelligence? No
Does the Product process Biometric Information? No
Does the Product process Personal Data using Monitoring Technologies? Yes
Does the processing include automated decision making that produces legal consequences or seriously impacts the people whose data the Product processes? No
Detailed Description of the Processing
Categories of Data Processed | Categories of Sensitive Data Processed | Categories of Data Subjects | Purpose of Processing | Categories of Data Recipients |
|---|---|---|---|---|
Identifiers; Geolocation Data; Business Records with PII; Characteristics of Protected Classifications; Internet or Electronic Activity; Commercial Information; Monitoring Technologies | None | Customer Employees or Vendors | Providing Goods or Services; Operational and Internal Business Purposes of Customer; Analytics and Improvement | Service Providers; Customer Staff; Third-Parties determined by Customer |
Identifiers; Geolocation Data; Business Records with PII; Characteristics of Protected Classifications;Commercial Information; Internet or Electronic Activity; Sensitive PII; Education Information | Identification Number; Characteristics of a Protected Class; Contents of Communications not Intended for CivicPlus; Consumer Health Information | Customer End-Users | Providing Goods or Services; Operational and Internal Business Purposes of Customer; Customer Service and Support for Customer; Marketing and Advertising | Service Providers; Customer Staff; Third-Parties determined by Customer |
Identifiers; Geolocation Data; Business Records with PII; Characteristics of Protected Classifications; Commercial Information; Internet or Electronic Activity; Sensitive PII; Education Information | Identification Number; Characteristics of a Protected Class; Contents of Communications not Intended for CivicPlus; Consumer Health Information | Third Parties | Providing Goods or Services; Operational and Internal Business Purposes of Customer | Service Providers; Customer Staff; Third-Parties determined by Customer |
Technical and Organizational Measures (TOMs)
CivicPlus maintains the following Technical and Organization Measures (TOMs) to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems for the Product. We will provide further information about the below TOMs defined below to facilitate Customer audits and to prove compliance with our processing obligations, upon request.
Measure | Status |
|---|---|
Physical Access Controls | Yes |
User Access Controls | Yes |
Anonymization or Pseudonymized | Yes |
Encryption in Transit | Yes |
Encryption at Rest | Yes |
Patching and Updating | Yes |
Backups Maintained and Tested | Yes |
Virus Protection on End Devices | Yes |
Application Firewalls | Yes |
Annual Data Protection Training | Yes |
Business Continuity Measures | Yes |
Disaster Recovery Measures | Yes |
Threat Detection and Monitoring | Yes |
Regular Testing & Evaluation of TOMs | Yes |
Audits and Other Certifications
CivicPlus has the following audits or certifications for this Product:
GovRAMP Ready
Subprocessors
We utilize subprocessors to perform the processing activities set out in this Privacy Statement for the Product. If we engage a new subprocessor or replace an existing one, we will update this Privacy Notice. If you have an objection to a subprocessor, please contact us at privacy@civicplus.com.
Subprocessor | Description of Processing | Location |
|---|---|---|
Mandatory | ||
Amazon Web Services, LLC | Hosting and Server | USA |
Microsoft, Inc. Azure | Hosting and Server | USA |
Pendo.io | Analytics | USA |
Optional | ||
None | ||