Released Enhancements
Unreachable Numbers Won't Get Alerts
Phone numbers that are marked as unreachable by our third-party provider will automatically be marked as 'Unreachable' and will not receive future alerts.
Improvements to Channel Message Customization
This update introduces several enhancements to improve clarity, , and usability when customizing messages across multiple delivery methods such as Text, Voice, Facebook, Twitter, and Nextdoor.
Visibility of Customizations: A new notice now appears above the rich text editor when any channel has a customized message. This helps quickly identify when custom is in use.
Explicit Button for Custom Messages: Users must now explicitly enable or disable message customization for each delivery method using a new button. This makes the customization state more intuitive and prevents accidental edits.
Cleaner User Interface by Default: Text input fields for delivery method-specific messages are now hidden unless message customization is turned on. This reduces visual clutter and simplifies the editing experience.
Improved Error Handling: Customer-side validation now detects and displays errors related to accidental message truncation, ensuring that users are aware of potential delivery issues before publishing.
More Details in Unsubscribe Report
We are pleased to announce an update to the Unsubscribe Report. The Voice and SMS tabs have been enhanced to provide additional details regarding unsubscribed phone numbers. The following improvements have been made:
Phone Type: Each unsubscribed number will now display the type of phone associated with it (such as cell or business).
Source Information: The source responsible for the unsubscribing the phone number is now included in the report, providing greater clarity on the origin of the action.
Deleted Contacts Removed From Report
Contacts who have been deleted no longer appear on the Unsubscribe Report’s Voice and SMS tabs.