Every email and SMS text message delivered through our Mass Notification system is recorded in the Alert History along with the message's delivery status. This article will help define the email and SMS text delivery statuses displayed in the Alert History.
Email Status Definitions
The table below explains what each email status means.
Email Status in Alert History | Definition |
|---|---|
Not Sent: Invalid Email | The email could not be delivered due to an invalid email address. |
Unsubscribed: Admin (Administrator) Initiated | This user was manually unsubscribed following a notification received from the recipient. |
Unsubscribed: Email Complaint | This email address reported the delivery of the system-generated email as Spam, resulting in the provider blocking its receipt. |
Unsubscribed: User Initiated | This user unsubscribed themself using the link in the email they received. |
Sent | The email has been successfully sent to the recipient's email address; however, this does not ensure that the email provider has finalized the delivery process. |
SMS Text Definitions
The table below explains what each SMS (Short Message Service) text status means.
Text Status in Alert History | Definition |
|---|---|
New | A new SMS text has been prepared and is awaiting dispatch to the recipient. |
Pending | The message is currently in a queue, awaiting delivery to the recipient. |
In Progress or Queued | This status indicates that the SMS text is in the process of being sent and is currently awaiting confirmation of successful delivery. |
Sent | The text has been successfully dispatched to the recipient's cell provider; however, this action does not guarantee that the message has been delivered to the recipient's device, as it merely indicates that it has been sent to the carrier for processing. |
Delivered | This status confirms successful transmission to the recipient's device. |
Failed | The delivery of the text to the recipient's device has not been confirmed. This may occur if the device is outside the service area, powered off, or due to other factors that prevent immediate delivery by the carrier. Additionally, it could indicate that the phone number provided is incorrect. It is recommended to verify the number with the user to ensure accuracy. |
Duplicate Phone Number | This phone number has already received a text message regarding this same alert. |
Unreachable | The phone number is currently unavailable, likely due to being switched off or out of the service area, or having no network connection; essentially, the phone cannot be reached by the network to receive the message. |
Unsubscribed | The recipient has chosen to opt out of receiving text messages from the shortcode 38276. |