In the History/Reports section, the details of sent alerts and polls can be viewed. You can also reply to, forward, or resend past notifications if needed. This article will show you how to view the history of alerts and polls.
Important Notes:
For Text Messages, the Sent status indicates that the SMS (text) alert message was sent to the carrier. The Delivered status indicates that the carrier delivered the message to the recipient.
See the Call Status Indicators article for information about the statuses used for voice alerts, and the Email Status Indicators article for information about the statuses used for email alerts.
View the History of a Single Alert/Poll
Sign in to the system if you have not already
Navigate to History/Reports
Select the preferred notification
Note:
You can use the Filter option to narrow down the notifications list.
View the notification information
Summary: View basic details about this notification
Subject: The subject of the alert or poll
Poll Question/Message: If the alert is a poll (pictured), this field will be labeled Poll Question and will display the question sent to poll recipients; if the alert is a message (not pictured), this field will be labeled Message and will display the text of the message sent to alert recipients
Poll Options/External Link: If the alert is a poll (pictured), this field will be labeled Poll Options and will display the response options that recipients could choose from; if the alert is a message (not pictured), this field will be labeled External Link and will display a URL that can be clicked to view the sent message online
Type: The emergency or non-emergency designation for this notification
Sent On: The date and time the notification was sent
Expired: The date and time the notification is set to expire
Sender: The name of the user that sent this notification; hover over the square and diagonal arrow icon next to the sender's name to view their email address or click the icon to view the sender's details
Delivery Methods: View icons that indicate the delivery methods for the alert
Recipients: The number of people who received this notification
Note:
Some Summary fields are not depicted in the screenshot above. The fields that appear in the Summary section depend on the type of notification (alert or poll), the fields present in the selected alert form, and the fields that are filled in on the selected alert form.
Information tab: For Polls (pictured), this tab will display the poll question, poll results, and the poll keyword; for alert messages, this tab will show the message content
Recipients tab: This tab will display the number of recipients as well as the names of recipients and the delivery methods used for each; you can use the Recipients filter to filter alerts and poll recipients by name and email address, and you can click a recipient name or delivery method to view recipient or delivery details, respectively
Delivery tab: This tab will display delivery results by delivery method, including the names of recipients and delivery status; you can click the Export button under each delivery method to download an Excel spreadsheet of the delivery details
If actions need to be taken, click the green Left Arrow button within the Summary section and select an option
Reply All: Send an update to all recipients
Forward: Send the alert/poll to new recipients
Resend: Resend the alert/poll to chosen recipients
View the History of Multiple Alerts/Polls
Sign in to the system if you have not already
Navigate to History/Reports
Click Export All to download an Excel file with details for all previously sent notifications
Or click the checkbox next to each notification that you wish to view details for
Note:
You can use the Add Filter option to narrow down the notifications list.
You can click the Select All checkbox to automatically select all notifications on the active page
Click Export Selected to download an Excel file with details for all selected notifications
Open and view the Excel file with the alerts/poll details