This article will show you how to add a voice recording to your message directly from the Send Alert Form.
Important Notes:
The Voice Recording feature is only available for messages that include voice as a delivery method. For alerts to the public, voice should only be selected as a delivery method for emergencies. Sending voice messages to the public as non-emergency calls may violate FCC guidance. For more information on best practices for alerting the public, view the Public Alerts Best Practices article.
Voice messages should not exceed 30 seconds to 1 minute in length.
Instructions
Sign in to the Mass Notification system if you have not already
Navigate to Communication, then select Send Alert:
Begin the process of sending an alert
When you get to the Delivery Method section, select all of the desired delivery methods for the alert:
Mobile App: The CivicReady app
myAlerts App: The public MyAlerts app
Email: Email address
Text Message: Text/SMS message
Primary Mobile Phone: Primary mobile/cell phone number
Secondary Mobile Phone: Secondary or backup mobile/cell phone number
Voice: Voice call
Cell Phone: Cell phone number
Business Phone: Business phone number
Home Phone: Home phone number
Fax: Fax message
Emergency Telephone Notification: Data imports from white and yellow page phone numbers
Note:
Emergency Telephone Notification can only be used for true emergencies as it is not sent to "subscribed" users only.
Ensure that you toggle the Voice setting to Enable if it is not already selected:
Check the checkbox(es) next to the phone type(s) you wish to receive the audio message, if you have not already:
Cell Phone: Send the voice alert to selected recipients who have provided a cell phone number
Business Phone: Send the voice alert to selected recipients who have provided a business phone number
Home Phone: Send the voice alert to selected recipients who have provided a home phone number
Scroll down to the Message Customization section and select Voice:
Click Record Voice:
Click Start Recording on the Record a New Audio File pop-up to begin recording your message:
Note:
If your browser prompts you for microphone permissions, click an Allow option so the recording will work:
Click Stop Recording when you're ready to end your recording:
Note:
Voice messages should not exceed 30 seconds to 1 minute in length.
Edit the File name of the recording, if desired:
Click Save to add your recording to the Alert Form or click Record Again to re-record:
Once your audio message is saved, it will be added to the alert form:
Note: Click Clear to remove the recording from the Alert Form, if necessary:
Continue filling out the Send Alert form as desired:
Note:
To locate saved voice recordings, navigate to Settings, then select Manage Files. Voice recordings that have not been deleted will appear in the Current Files list:
