This article will detail error messages and the reasoning behind the error messages while scheduling an alert to be sent.
A Scheduled Alert Will Show Up in an Error State in the User Interface
Both the list view and the detail view will show the scheduled alert in an error state
An alert in this state won't go out until the user edits the alert
Alert Validation Errors
Unable to find alert requests for scheduled settings
This means the necessary record for the scheduled alert is missing
No message will appear in the User Interface (UI) but will be found in the database
Unable to find scheduled settings {0}
This means the record for the scheduled alert is missing
No message will appear in the UI but will be found in the database
Scheduled alert is disabled
This means a necessary record for the scheduled alert is missing
No message will appear in the UI but will be found in the database
Note:
Detail view will show an error message and show the reason why the alert failed in the History list
Alert has no end date
This means the scheduled alert has no end date
The scheduled alert will show in the UI
The user must edit the alert to fix the error
End date is past the current date
This means the scheduled alert end date was more than three hours in the past when the alert was sent
The scheduled alert will show in the UI
The user must edit the alert to fix the error
Scheduled alert has already been processed
This means the scheduled alert has already been processed for the current execution date
The scheduled alert will show in the UI
The user must edit the alert to fix the error
Alert sent outside allowed time buffer
This means the scheduled alert was sent more than three hours after the Next Execution Date
The scheduled alert will show in the UI
The user must edit the alert to fix the error
Recurring alert next execution date is in the future
This means the Next Execution Date is in the future
This will only show up when a super admin triggers a recurring alert before its Next Execution Date
This will not put the alert into an error state
The administrator who created this scheduled alert no longer exists
This means the original Admin that created the alert no longer exists
A new Admin in the tenant needs to edit the scheduled alert and reschedule it
Error reading recurring data
This means the recurring data for the alert was corrupted
An Admin for the tenant needs to edit the alert and reschedule it
Full exception will be logged so a super admin can see what caused the error
This alert is locked for processing. To unlock it, edit the alert.
This means another process tried to process an alert that has already been processed for the current execution time.
An Admin will need to edit the alert to unlock it. The lock will be removed after one hour by the system.
Send Alert Error
Any system errors thrown at send time will be recorded in the logs and the Scheduled Alert History table.
An Admin will need to edit the alert to fix the error or contact customer support.