Set or Reset Login Credentials

This article will show you how to set or reset your CivicReady, now our Mass Notification system, login credentials.

CivicPlus Single Sign-On Instructions

• Forgot/Reset a Password

• Password Requirements

Non-CivicPlus Single Sign-On Instructions

1. Navigate to the login screen

2. Enter your email address in the Enter Email or Username field

3. Click Next

4. Click either Trouble Logging in? or New to Konexus

5. Ensure your email address appears in the Enter Work Email field

6. Click Continue

7. You should see an account credentials confirmation message

   Note:

   This message is to check against our database for your email. If we do find your email, you will get an email from us.

8. Click the link in the email sent by the system

   Note:

   Password reset links have a limited lifespan and expire after 3 hours. If your reset link has expired, follow the steps above to get a new link.

9. You will be brought to a password change page

10. Fill in the Credentials fields

    • Username: Enter a username for your account

    • Password: Enter a password for your account

      Note:

      The Password Requirements are as follows:

      • At least 8 characters in length

      • At least 2 upper case and 2 lower case letters

      • At least 2 numbers

      • At least 1 special character (examples: !, @, #, $, %, &, *)

    • Confirm Password: Re-enter the desired password

7. Click Save

8. You can now go back to the login screen and sign in to the site using the new credentials you made