This article will describe our media services, which include Closed Captioning (CC), Transcription, and Translation. These media services can be applied to individual events or event templates.
Important Notes
Closed Captioning services must be enabled to use Closed Captioning, Transcription, and Translation services. Contact Support to enable these services if you have not already.
If Closed Captioning and/or Translation services are selected, CivicPlus automatically bills every month for any services rendered the previous month. All Closed Captioning charges are applied per minute, Machine Translation services charges are applied per word per language, and Human Translation services are applied per minute per language.
Closed Captioning for events that do not start within 30 minutes of their scheduled start time will fail and will not be retried.
Transcription is available at no additional cost for customers who use Closed Captioning services.
Closed Captioning (CC)
There are four ways to use Closed Captioning services:
Machine Closed Captioning: An automated process that adds closed captioning
Machine Closed Captioning results in slightly lower accuracy but will have a short turnaround time. Generally, you will receive Closed Captions within double the length of the meeting. For example, if your meeting is 2 hours, you will receive Closed Captioning within 4 hours of processing. Contact Support if the process is taking a couple of days.
The cost of Machine Closed Captioning is charged by the minute; current rates can be found within the Create and Edit Event Template dialog boxes when working with event templates and within the Order/Upload Media Services dialog box when working with individual events.
Human Closed Captioning: A real transcriptionist will perform captioning
Human Closed Captioning results in higher accuracy but will have a longer turnaround time. It may take up to 4 business days to receive the Closed Captioning, depending on the length of the meeting.
The cost of Human Closed Captioning is charged by the minute; current rates can be found within the Create and Edit Event Template dialog boxes when working with event templates and within the Order/Upload Media Services dialog box when working with individual events.
Live Closed Captioning: Use Machine-based Closed Captioning on a Live Event
The cost of live Closed Captioning is charged by the minute; current rates can be found within the Order/Upload Media Services dialog box when working with individual events.
No Closed Captioning Services Requested: Do not use Closed Captioning
For Machine Closed Captioning and Human Closed Captioning, there are two ways to apply Closed Captioning:
Pre-Recorded Media: If you already have media within your event, Closed Captioning will start processing as soon as you click the Save button
No Recorded Media: If you have not yet recorded your event, Closed Captioning will start processing as soon as you upload Media into your event
Transcription
The Transcription service provides a plain-text output that does not contain time-coding data. It is available to all customers with Closed Captioning services activated at no cost and with no additional processing time. Transcription files are available for download from the Public Portal media player.
Translation
The Translation service provides an expression of the original Closed Captioning file in the desired target language. There are two ways to use Translation services:
Machine Translation: An automated process that adds translation
Machine Translation results in slightly lower accuracy, but will have a short turnaround time.
The cost of Machine Translation is charged per word per language; current rates can be found within the Create and Edit Event Template dialog boxes when working with event templates and within the Order/Upload Media Services dialog box when working with individual events.
Human Translation: A real translator will perform the translation
Human Translation results in higher accuracy, but will have a longer turnaround time. For example, it may take up to 5 business days to receive the translation of a meeting that is under two hours long.
The cost of Human Translation is charged per minute per language; current rates can be found within the Create and Edit Event Template dialog boxes when working with event templates and within the Order/Upload Media Services dialog box when working with individual events.
Available Translation Languages
Note:
The list of languages below is provided for your convenience and may not be exhaustive. For the most accurate and up-to-date list of translation languages, please see the Translation field in the Media Services or Event Template dialog boxes.
Languages A Through G
Albanian (Human Translation only)
Arabic
Armenian (Human Translation only)
Azerbaijani (Human Translation only)
Bengali (Machine Translation only)
Bosnian
Bulgarian
Catalan
Chinese, Simplified
Chinese, Traditional
Chinese, Traditional, Hong Kong (Human Translation only)
Croatian
Czech
Danish
Dutch
English, Australia
English, Canada
English, Great Britain
Estonian (Human Translation only)
Finnish
French, France
French, Canada
Georgian (Human Translation only)
German
Greek
Languages H Through R
Hebrew
Hindi
Hungarian
Icelandic (Human Translation only)
Indonesian
Irish (Human Translation only)
Italian
Japanese
Korean
Latvian
Lithuanian (Human Translation only)
Macedonian (Human Translation only)
Malay
Maltese
Mongolian (Human Translation only)
Montenegrin
Nepali (Machine Translation only)
Norwegian
Polish
Portuguese, Portugal
Portuguese, Brazil
Romanian
Russian
Languages S Through Z
Senegalese, Pulaar (Human Translation only)
Serbian
Slovak
Slovenian
Spanish, Spain
Spanish, Latin America
Spanish, Argentina
Spanish, Mexico
Swahili (Human Translation only)
Swedish
Tagalog (Human Translation only)
Tamil (Machine Translation only)
Thai
Turkish
Ukrainian
Urdu (Machine Translation only)
Vietnamese
Xhosa (Human Translation only)
Zulu (Human Translation only)