Manage Public Portal Customizations

  • Updated on Jul 22, 2025
  • Published on May 6, 2025
  • 2 minute(s) read
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The Public Portal can be configured with custom branding to better integrate with your organization's website. This article will show you how to customize your Public Portal.

Important Note

To manage these settings, a user must have the Has Access to Events Site Settings permission in their User Profile.

Instructions

  1. Sign in to the system if you have not already

  2. Navigate to the User Menu and click Settings:
    The User Menu with the Settings option highlighted.

  3. Select Events & Public Portal:
    The Events and Public Portal Tile on the Site Settings page.

  4. Select Portal Settings:
    The Portal Settings tile on the Events and Public Portal page.

  5. Scroll down to the Public Portal Customizations section:
    The Public Portal Customizations section header.

  6. Select an option to set the default page that appears when an event is opened on the Public Portal:
    The Public Portal Default Event Page field.

    • Files: Have an event's Meeting Files page open when the event is selected

    • Overview: Have an event's Meeting Overview (agenda packet) page open when the event is selected

    • Video: Have an event's Meeting Media (live stream or video recording) page open when the event is selected

  7. Select a Public Portal Color by clicking the colored box and choosing a color from the color picker or by manually entering a hexadecimal (HEX) color code in the text box:
    The Public Portal Color fields.

    Note:

    The selected color will be applied as an accent color throughout the public portal as shown in the example image below:A Public Portal accent color example.

  8. Enter a Public Portal Name that will be displayed at the top of the public portal:
    The Public Portal Name field.

    Note:

    This field is limited to 100 characters and will appear as shown in the example below:An example Public Portal name.

  9. Enter and format the desired introductory Public Portal Custom Text that will be displayed above the portal filtering options:
    The Public Portal Custom Text field.

    Note:

    This field is limited to 500 characters and will appear as shown in the example below:Example custom text on a Public Portal home page.

  10. Upload a Public Portal Custom Logo image that will be displayed next to the Public Portal Name at the top of the portal:
    The Public Portal Custom Logo field.

    Note:

    The image height must be between 90 and 150 pixels and will appear as shown in the example below:An example custom logo on a Public Portal.

  11. Enter the URL that you would like Public Portal users to be directed to when they click on your Public Portal logo:
    The Public Portal Logo URL field.

    Note:

    If no Public Portal Logo URL is provided, clicking the logo will take users to the Public Portal home page.

  12. Upload a Public Portal Favicon image that will be displayed next to the name of the Public Portal page that is open in the browser tab:
    The gray, rectangular Public Portal Favicon Image Upload button.

    Notes:

    • Your favicon image must be a SVG or PNG file.

    • The default Public Portal favicon image is the CivicPlus logo:
      An example Public Portal favicon.

  13. Click Save Changes:
    The green, rectangular Save Changes button below the User Menu.

  14. Changes to these settings are effective the next time the Public Portal page is loaded:
    An example Public Portal.

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