Add a RequestTracker Category

This article will show you how to add a category to RequestTracker.

Important Notes

• By default, this function is turned off. To have this function turned on, please contact your Client Success Manager or Support

• All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view the information for the new CRT package.

Who can use this feature?

System Administrators | Owners

Instructions

1. Go to Modules > Content > RequestTracker

2. Select Add Category on the right-hand side

3. Fill out the form

   • Category Title: Title of the request

   • Sender Name: Add sender's name

   • Reply to Address: Add a reply-to address

   • Permissions: Assign appropriate permissions (if applicable)

     • View: Users can only view content

     • Read-Only: Users can only read content

     • Author: Can create modify items and submit them for review, can modify unpublished items

     • Publisher: Modify, delete, create, or publish items

     • Owner: Full rights to the module

4. Scroll to the top and click Save or Save and Publish